Hotel Front Desk Agent

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Responsibilities:

• Field customer complaints when necessary
• Communicate with housekeeping to make sure guest rooms are ready
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

Qualifications:

• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Has experience answering telephone calls and troubleshooting stressful situations
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• High school diploma, GED, or equivalent

About Company: An upscale hotel that offers a unique and satisfying experience for business and leisure travelers. Indoor pool, sauna and fitness room. Ganders Restaurant is on-site with 24-hour room service. Guest rooms feature complimentary wireless internet, coffee maker, hair dryers, alarm clocks with MP3 plug-ins, and iron/ironing boards. Gift shop and ATM machine are located on the property. Complimentary airport shuttle. Conveniently located off I-96 at 28th Street and Patterson Avenue. Near Woodland Mall, Centerpointe Mall, and many area restaurants. Banquet facilities for up to 300 people. Nearby attractions include Frederik Meijer Gardens, Gerald Ford Presidential Museum, Grand Rapids Public Museum, MVP Sportsplex and The Soccer Spot. Just 15 minutes from Downtown Grand Rapids, Van Andel Arena and DeVos Place Convention Center.