Number of Applicants
:000+
Job Class: Non-Exempt Reports / To: Front Office Manager
POSITION SUMMARY:
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: NOTE: Legacy Development & Management may unilaterally change the requirements of this job description at any time. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These include, but are not limited to, the following:
Completes posting of all charges. Receives and records guest payments.
Reconciles all departments to balance accounts as appropriate in all systems (OnQ).
Prepares revenue report remembering to include all day rates.
Posts room, tax, and local calls for the day. Total room revenue should balance to room revenue report.
Prepares revenue report remembering to include all day rates.
Completes manager daily report showing any adjustments for errors with full explanation.
High balance credit report must be completed indicating all balances in guest ledger of cash customers with debit balances.
Reconcile Banquet Department using banquet bills.
Assign rooms in a courteous and efficient manner to all incoming guests.
Maintains the daily walk-in reservation count sheet.
Pay special attention to the phone and follow the basic rules of courtesy.
Record and make all wake-up calls properly.
Provide information to guests in a courteous manner.
Must have complete knowledge of policies and procedures to be followed in emergency situations.
Register arriving guests and assign rooms and provide checkout services when guests are leaving.
Upsell rooms, restaurants, and other hotel amenities.
Maintain knowledge of: all hotel features/services and hours of operation; all room types, numbers, layout, décor, appointments, and locations; all room rates, special packages, and promotions; daily house counts and expected arrivals/departures; room availability status; scheduled in-house group activities, locations, and times.
When not checking in guests, remains present at the reception area door to assist guests.
Maintains lobby appearance including rearranging furniture when needed, fluffing pillows, etc.
Communicates with supervisor(s) regarding special request and accommodations whenever possible.
Assists in preregistration and blocking of rooms for reservations.
Maintain room status inventory, understands room status and room status tracking.
Process guest registrations, including the computation and collection of payment in accordance with Company policies and procedures.
Respond to guest inquiries regarding hotel services, directions, etc.
Assist guests with dinner reservations, tickets to shows and attractions, etc.
Learn your guests' names and address them by name whenever possible. This will make Legacy Development & Management a special place for them.
Builds rapport with our guests while providing service in order to better understand our guests and their needs.
Coordinates room status updates with the housekeeping department by notifying housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day-use rooms.
Possesses a working knowledge of the reservations procedures. Takes same-day reservations and future reservations when necessary. Knows cancellation procedures.
Report and store lost-and-found items in accordance with hotel procedures.
Ensures that the Mercado is properly stocked and sells items as requested.
Ensure that the business center is always properly stocked.
Send and receive telephone calls and facsimiles; communicates messages.
Assist with Bell/Valet attendant duties when needed, i.e., park guest vehicles and assist with luggage.
All other duties as assigned.
REQUIRED QUALIFICATIONS (INCLUDES EDUCATION, SKILLS, AND EXPERIENCE): The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PREFERRED QUALIFICATIONS:
NEEDED ATTRIBUTES:
WORKING CONDITIONS AND PHYSICAL EFFORT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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