Overnight PBX Operator - Start Now

We are hiring a confident Overnight PBX Operator to join our productive team at La Jolla Beach & Tennis Club in San Diego, CA.
Growing your career as a Full Time Overnight PBX Operator is an awesome opportunity to develop productive skills.
If you are strong in leadership, people management and have the right initiative for the job, then apply for the position of Overnight PBX Operator at La Jolla Beach & Tennis Club today!

The La Jolla Beach & Tennis Club is currently seeking a highly skilled Overnight PBX Operator to join our team at our beautiful oceanfront property!

Be a part of the diverse team at La Jolla Beach & Tennis Club, Inc. Our landmark hotels and restaurants have become La Jolla institutions, which are founded on family values and community mindedness. La Jolla Beach & Tennis Club, Inc. offers excellent benefits and a great work environment for our employees.

What we offer:

• Free daily meal and salad bar
• Free parking
• Benefits including: Medical, Dental, Vision, 401K (based on employment status)
• Paid vacation, sick, and holiday time
• Dining discounts for employees (and up to 6 guests) at the Marine Room, The Shores Restaurant, and our Club Dining!
• Property retail shop and hotel discounts
• $500 referral bonus for referring new employees to The La Jolla Beach & Tennis Club

What we ask:

• Consistently provide professional, attentive, and genuinely friendly service
• Promote and follow LJBTC, Inc's Signature Service standards and requirements to ensure a lasting impression of exemplary service resulting in satisfied and loyal members and guests

Schedule: FT Overnight

Schedule and days off vary

Salary- $20 an hour

SUMMARY

Functions as the central communications link for the entire property by relaying incoming, outgoing, and interoffice calls and messages. Promotes and follows LJBTC, Inc.'s Signature Service standards and requirements ensuring a lasting impression of exemplary service resulting in supremely satisfied and loyal members and guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Checks guests in and out as needed and provide coverage to the Front Desk.

• Assists guests with items such as property amenities, directions, information about the area, etc.

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• Answers the switch board with "Thank you for calling the La Jolla Beach and Tennis Club and La Jolla Shores Hotel, this is....how may I direct your call?"

• Provides quality service to guests that meets or exceeds expectations by anticipating guest needs, always maintaining a polite, friendly, professional demeanor.

• Uses the callers' and guests' name while answering phones or providing services.

• Directs incoming and in-house calls to guest rooms, offices and public service departments.

• Assists the front desk and reservations during periods of high business volume.

• Uses voicemail, pagers, personal computers and walkie talkies at appropriate times.

• Maintains (updates) guest phone register.

• Takes and distributes messages for guests and hotel staff.

• Provides information on guest services and hotel activities.

• Processes guest wake‑up calls.

• Reads the Communications Log ("Red Book") and makes relevant entries.

• Maintains current knowledge of Emergency Operational Procedures and contacts 911, M.O.D. (Manager on Duty) fire or police department when needed.

• Other duties may be assigned.

OUTCOME

The leadership provided by the front desk supervisors will have a great effect on the guest impression of the entire organization. The Supervisor's roll in motivation and training will lead to friendly and efficient guest services and will enhance guest comfort and satisfaction.

SUPERVISORY RESPONSIBILITIES

Supervises subordinates in the Front Desk, Bell stand, and PBX. Responsible for the overall direction, coordination, and evaluation of these individuals. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Associates degree (A.A.) or equivalent from two‑year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience. Previous hotel front desk experience required. OPERA experience preferred.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively in English to customers, managers, guests, or employees of organization.

MATHEMATICAL SKILLS :

Ability to calculate figures and amounts such as discounts, interest, commissions and percentages.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee is frequently required to use hands to finger, handle or feel objects, tools, or controls The employee is occasionally required to walk; sit;; and reach with hands and arms.

The employee must constantly lift and/or move up to 10 lbs. and frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision and the ability to

WORKING CONDITIONS

ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee occasionally works near moving mechanical parts.

The noise level in the work environment is usually moderate.

Employees are required to perform all tasks as safely as possible and to adhere to the applicable safety procedures.

The La Jolla Beach & Tennis Club is committed to ensuring a safe work environment for all employees. In compliance with federal "Right to Know" requirements, the company freely discloses this information so that all employees are informed about

potential hazards in the work place. We encourage all employees to immediately report any known or potentially dangerous hazards to management.

INTERACTION

Employees in this position have daily contact and interaction with members, guests, and visitors as well as the housekeeping and engineering departments. This position also requires frequent interaction with many other departments. Employees in this position must have the ability to communicate effectively and provide friendly customer service to these and all other designated internal and external customers.

SCHEDULING

This company operates seven days a week, 24 hours a day. Shifts will generally be rotated unless you were hired for a specific shift, as much as possible to be fair to everyone . At times it may be necessary to move you from your accustomed shift if business or task assignments demand. In addition, it should be understood that business needs determine the number of hours that you work.

Benefits of working as a Overnight PBX Operator in San Diego, CA:

● Company offers great benefits
● Company offers career progression opportunities
● Advantageous package