PERSONNEL TECHNICIAN I

Job Description and Duties

This position provides hybrid telework opportunities, with employees required to work in-person at least two days per week. Under supervision of the Staff Services Manager III who oversees the CalCareer Services Team and ECOS Teams, incumbent is responsible for providing accurate information to the public regarding State civil service employment and examinations. Applies working knowledge of laws, rules, and CalHR policies in responding to inquiries and resolves the more difficult customer inquiries. This position is eligible for a pay differential of $150 per pay period. We are advertising this position again. If you already applied, you do not need to reapply.

You will find additional information about the job in the .

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

Additional Documents

Special Requirements

You must submit a Statement of Qualifications (SOQ). You need to provide direct responses to each of the numbered items. You must include the numbered item followed by your response. Include specific examples of your education, training, and/or experience. Limit your SOQ to two (2) pages, single-spaced, twelve-point Arial font. 1. Discuss your experience in providing customer service to the public.
a. Was the service provided in-person, via phone, virtually, in-writing, etc?
b. What type(s) of information/service did you provide?
2. Discuss your experience in utilizing modern technology.
a. What computer program(s) and/or softwares are you experienced with?
b. How familiar are you with office equipment (e.g. phones, computer, copy       
machine/scanner, etc.)? Note: If you do not follow the instructions, you may not move forward in this recruitment. Cover letters and resumes do not take the place of the SOQ.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 5/6/2024

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s). Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How To Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Human Resources

Attn: Human Resources Office - Catherine Rude

1515 S Street, North Building, Suite 500

Sacramento , CA 95811-7258

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Human Resources

Human Resources Office - Catherine Rude

1810 16th Street

Sacramento , CA 95811-7258

08:00 AM - 04:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Other - If you are basing your eligibility on education, provide your unofficial transcripts. If you are using foreign transcripts, you must provide a transcript evaluation. The transcript evaluation must state the number of units to which the foreign course work is equal. You will need to submit official transcripts at the offer stage. If you are not basing your eligibility on education, do not provide your unofficial transcripts. Select Choose/Upload for the required document. Then select Bypass File.
• Statement of Qualifications - You must submit a Statement of Qualifications (SOQ). See the Special Requirements section for instructions.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website. If you’re passionate about business-changing experiences in an exciting, thriving state environment, CalHR is right for you. Join us at CalHR to provide human resources support to state departments. As you contribute your time, talent, and ideas, you’ll see the impact you will make to thousands of state employees and fellow Californians. We offer competitive, flexible opportunities:

• Hybrid telework
• Tax-advantaged savings and spending accounts
• Short-Term Disability Program available
• Employee Assistance Program
• Excellent health, dental and vision benefits for employee/employee’s family 401k program
• Alternate Work Week Schedule options
• Ongoing training and development
• Convenient transportation options, including light-rail and pre-tax parking
• On-site ATM
• On-site Gym
• Shopping
• Nearby restaurants

CalHR employees are excluded from bargaining and are eligible to receive enhanced benefits, such as CoBen benefit allowance, employer paid life insurance, additional vacation/annual leave, and are not subject to State Disability Insurance payroll withholding.

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website:

Human Resources Contact:
Catherine Rude

Hiring Unit Contact:
Chau Chan

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
RA Coordinators

California Relay Service: (TTY), (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Application Information

When completing the State application, STD 678, you must include a description of the duties performed for each position held. You may not move forward in this recruitment if you write “See Resume." Redact confidential information from all documents you submit for this position. Confidential information includes, but is not limited to:

• Social security number (CalCareers removes this from the first page of the State application, STD. 678, upon submission)
• Birthdate
• Student identification number
• Driver license number (unless required)
• Basis of eligibility
• Examination results
• LEAP status
• Marital status
• Age

You can apply in one of three ways:

• Online (preferred),
• U.S. mail, parcel deliver or courier service, or
• In person

We may fill additional positions from this recruitment.