Reservations Agent

As a Reservationist, you are responsible for cooperating with the Maitre’d and the Management team to assist in the duties of the reservation department, maximising bookings by delivering a delightful yet efficient service. The Reservationist must be meticulous at ensuring that every detail of a guest’s reservation has been accurately recorded following established procedures.

The Reservationist must be capable of working in a team-oriented environment to achieve the restaurant’s common goal of guest satisfaction. The Reservationist must be personable with guests working with a warm, knowledgeable & noticeably appreciative demeanor. The role of the Reservationist is integral to the success of the restaurant.

We seek responsible, kind, hardworking individuals, with a positive and professional attitude and work-ethic. Our ideal candidates will bring genuine passion for service, hospitality, and enjoy working in a fast paced, high energy work environment.

As a Reservationist, you must demonstrate these skills completely in order to fulfill your job duty to the standards of the restaurants:

JOB RESPONSIBILITIES:

• Be able to deal efficiently and politely with all telephone, email, internet and “in person” enquiries
• Be able to ensure that all reservations are recorded clearly, accurately and promptly onto the system
• Know and be able to maximize reservations and guest count
• Know and be able to create daily floor plans sheets detailing reservations and VIP guests
• Help the host staff to manage the flow of the reservations into the dining room and bar areas
• Provide accurate wait times to guests when necessary
• Have knowledge of ‘who’s who’ at the restaurants
• Know historical information about the restaurants
• Protect Establishment and Patrons by adhering to sanitation, safety and alcohol control policies
• Be knowledgeable of the food and drinks menu to ensure you will be able to respond to customer enquiries.
• Be able to take general administration duties
• Attend training session and team meetings as required

JOB DUTIES 

• Clock in for your shift (after you have changed into your uniform when necessary) 
• Be on duty and in uniform at scheduled time
• Oversee the reservation system
• Complete side work
• Attend pre-shift meeting, as your scheduled shift requires 
• Assist in dining room activities as required 
• Complete any necessary closing paper work

Skills & Requirements:

• Being Personable, positive, and gracious
• At least 2 years in a Reservations or Guest Relations position in a upscale dining setting
• Knowledge of Sevenrooms and Resy
• Demonstrate clear written and verbal communication skills
• Able to work in a team environment and welcome feedback and direction
• Lift up to 25 pounds of weight
• Fluent in both written and spoken English
• Ability to reach, bend, stoop, climb up and down stairs, walk and carry multiple objects