Reservations Coordinator - Hiring Immediately

We are looking to hire an ambitious Reservations Coordinator to join our growing team at The Fairmont Washington, D.C. in Scottsdale, AZ.
Growing your career as a Full Time Reservations Coordinator is a terrific opportunity to develop useful skills.
If you are strong in decision-making, leadership and have the right experience for the job, then apply for the position of Reservations Coordinator at The Fairmont Washington, D.C. today!

Reservations Coordinator - Full Time Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Reservation Coordinator, effective and engaging communication is the key when speaking to fellow Colleagues and Guests. What's in it for you:
- Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
- Free meals at our on-site employee restaurant
- Learning programs through our Academies designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
- Great Medical and Dental benefits, 401K, Direct Deposit etc.
- Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!
What you will be doing:
Reporting to the Director of Reservations, responsibilities and essential job functions include but are not limited to the following:

- Consistently offer professional, friendly and engaging service
- Book and enter room reservation requests using the Opera Central Reservations System and Property Management System
- Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
- Update reservations ensuring a flawless check-in and check-out process
- Offer dedicated support to the Sales & Marketing team
- Meet and exceed personal and team revenue goals on a monthly, quarterly and yearly basis as applicable
- Answer incoming reservation calls in a timely manner
- Respond to leads sent from into common reservation inbox
- Follow up with clients through Lead System in TRACK
- Reply to reservation e-mails and double check accuracy of reservation/notes created
- Input Comp Room nights through CUDA forms
- Handle and distribute faxes, voice messages and written messages for external Guests
- Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow department policies, procedures and service standards
- Liaise with Sales and other departments as required
- Follow all safety policies
- Other duties as assigned
Your experience and skills include:

- Previous room reservation sales experience an asset
- Must possess outstanding guest services skills and sophisticated verbal communication skills
- Computer literate in Microsoft Window applications required
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Flexibility to work weekends and holidays as needed
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to):

- Frequent sitting throughout shift
- Occasional standing, kneeling, pushing, pulling, lifting
Why work for Accor? See Job Description

Benefits of working as a Reservations Coordinator in Scottsdale, AZ:

● Learning opportunities
● Opportunities to grow
● Advantageous package