Rooms and Reservations Coordinator

21c Museum Hotel Chicago is a unique and innovative hotel that combines contemporary art, culture, and hospitality to create a truly immersive experience for guests. Located in the heart of downtown Chicago, this art-centric hotel offers an exciting opportunity for job applicants who are passionate about art, design, and guest service. As part of the 21c Museum Hotels family, employees can expect to work in a dynamic and creative environment that fosters innovation and artistic expression. With its museum-quality art installations, cutting-edge design, and curated guest experiences, 21c Museum Hotel Chicago offers a one-of-a-kind work environment where employees can contribute to creating an unforgettable guest experience. From front desk and concierge services to culinary arts, event planning, and beyond, there are diverse employment opportunities that cater to a wide range of skills and interests. Join the team at 21c Museum Hotel Chicago and be a part of a truly unique and inspiring hospitality experience that celebrates art, culture, and creativity.

The Rooms Controller will coordinate, balance, and block the hotel’s guest room inventory and act as a liaison between the Housekeeping, Front Office, Engineering, Sales, and Reservations department regarding the status and distribution of all guest rooms and group room blocks. This position will also create reservations for 3rd party reservations that do not integrate into our current reservations system.

· Answers telephone calls and processes requests and messages promptly.

· Maintain work areas neat and organized.

· Report all unsafe conditions immediately.

· Coordinate reservations, room blocks, and contracts for large groups.

· Review reservations, identify potential problems, resolving any issues and errors.

· Assist guest with services and amenities offered by hotel.

· Assist with on-site meetings as necessary.

· Complete other duties as assigned by supervisor to include cross training

· Prefer prior Reservations or Front Office experience.

· Ability to communicate effectively with the public and other employees.

· High School graduate or G.E.D. equivalent, additional education preferred.

· Computer literacy and knowledge of spreadsheet programming preferred (30 wpm)

· Prefer previous high volume switchboard/telephone experience.

· Competent organizational skills.

· Read, write and speak English fluently.

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Three Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays). 
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.