Sr. Specialist, Operations Training

Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!

Job Description

This role will be responsible for helping train team members during the launch of our ever-evolving store technology systems. As the number one QSR Pizza brand on the planet, Domino’s strives to push the limits of what is possible in the food delivery space. We are at the cutting edge of restaurant innovation. That kind of ambition means we are constantly bringing new technological innovations to life in Domino’s stores across the globe.

The perfect candidate for this role has a passion for technology, training, and learning. They are curious about technology and excited to bring it to life with new learners. They’re organized and able to manage the creation, completion, and review of multiple training materials simultaneously. Finally, they are comfortable training both virtually and in-person in a group setting.

(60%) Discovery, Development and Facilitation

• Work alongside the technology team to understand all the operating modules of Pulse 4.0
• Design and deliver training to franchisees and other key stakeholders on new operations technology processes, tools and initiatives
• Partner with subject matter experts to ensure all training materials are accurate and timely
• Lead in-person and virtual training sessions for Franchisees in support of Pulse 4.0
• Travel to and work alongside the test and pilot stores throughout the US, to understand behaviors and new routines that need to be taught/changed/created. Report regularly to appropriate teams, any findings that are material.
• Ensure the primary modules meet or exceed current levels of operational execution: Order-taking, Makeline, Dispatch, Back Office, Cash Management, Inventory Management, TM Management, and any Technology Enhancements (GPS, DSS, SFM) are functioning as designed.

(30% ) Meetings, Inform, Review

• Attend regular meetings (Virtual or in person) with the Technology Teams
• Attend regular meetings (Virtual or in person) with the test store franchisee(s)/DCOs
• Ensure all Managers remain informed and consulted with respect to enhancements and proposed changes that impact any of the optimal behaviors within the circle of Operations or Management modules.
• Attend and participate as required, for all road shows, franchisee meetings and rallies as the official operations representative for Pulse 4.0.

(10%) Follow-Up and Administrative

• Ensure communications are maintained between the Restaurants, Franchisees, US Operations Teams and the Technology Teams.
• Provide recommendations for improvement/enhancements based on first-hand knowledge and comprehensive research and polling as the project grows to Generally Available.

Qualifications

• 3-5 years of operations experience or training experience
• Multi-unit leadership preferred
• Proficiency with all Microsoft Office 365 applications. Advanced PowerPoint skills required.
• Exceptional organizational, interpersonal, and communication skills
• Experience working with highly confidential information
• Must be a team-oriented professional who can handle multiple projects in a fast-paced environment

Additional Information

All your information will be kept confidential according to EEO guidelines.