Technical Business Analyst

McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first and demonstrates our competitive advantages to strengthen our brand. We are recognized on lists like Fortune’s Most Admired Companies and Fast Company’s Most Innovative Companies.

Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)

Our growth pillars emphasize the critical role technology plays as the best-in-class, global omni-channel restaurant brand. Technology enables the organization through digital technologies, and improving the customer, crew and employee experience each and every day!

Global Technology forging the way

Leading the digitization of our business is the Technology organization made up of innovation specialists who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of groundbreaking opportunities for the business. We take on technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge! This provides access to compelling career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

Job Description

We are looking for a skilled Technical Business Analyst to help define and build the technology roadmap for the hardware and platforms in our 13,500 US restaurants. This includes researching and prototyping with emerging technologies such as edge computing, self-ordering kiosks, integrated POS terminals, payment systems, digital menu boards, and more.

This position provides to opportunities to form relationships with a variety of McDonald’s stakeholders including US and Global technology product owners, franchisees, and restaurant technology staff. The technology provided by this team must be highly available and scalable to be used across all 13,500 restaurants. The position must take a blended view of both the present state and of emerging technology trends to help build a technology roadmap that enables innovation in our restaurants while at the same time is practical to implement.

Accountabilities & Responsibilities:

• Research new technologies, prototype solutions, and build product roadmaps to meet future business needs
• Work with cross -functional teams to ensure alignment of technology roadmaps throughout the McDonald’s global technology organization
• Evaluate McDonald’s technology suppliers and other industry leaders’ product roadmaps and communicate opportunities to improve restaurant technology
• Visit McDonald’s restaurants to gather feedback from crew and rethink approaches to technology to improve both the crew and guest experience
• Partner with McDonald’s internal product teams, owner operators, and suppliers to advocate for innovation and modernize our technology portfolio.
• Support and assist in daily meetings and ongoing technology transformation efforts
• Understand McDonald’s business requirements to help produce quality outcomes and adapt to new challenges as they arise.
• Have a leadership attitude and highest level of commitment to ensure projects are managed effectively, on schedule, and on target.

Qualifications

• Bachelor’s degree in computer science, engineering, or a related field
• Solid technical background, including but not limited to a good understanding of Microsoft Windows Server, PowerShell, Hyper-V or other virtualization technologies, containers, cloud platforms, and system architecture.
• Understanding of modern DevOps practices including Infrastructure as Code, CI/CD for infrastructure systems, Desired State Configuration, and automated testing practices
• Ability to understand complex integration needs, identify inefficiencies and opportunities for improvement, and recommend solutions and business process changes.
• Ability to take an analytical approach to analyzing different solution options and work with multiple teams to drive alignment for a chosen approach.
• Excellent interpersonal, written, and verbal communication skills with the ability to understand business requirements and translate them into technical roadmaps.
• Solid grasp of the software development lifecycle and Agile development practices
• Ability to contribute as a hands -on technologist when the need arises (e.g. writing and debugging scripts, setting up GitHub repos, troubleshooting issues with servers and prototypes).
• Document business requirements, processes, and technical specifications for reference and future use.
• Assist in the planning, coordination, and implementation of projects related to business systems or processes.
• Curious, task-orientated, and a self-starter with a proven tracker record of “getting things done”.

Preferred

Qualifications

• Experience in a retail or point of sale environment
• Experienced with Cloud Computing technologies, especially edge-computing.
• Certifications in Cloud Computing technologies, especially Google Cloud.

Additional Information

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact . Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.