Ambulatory Care Asc Dir

Basic Function and Responsibility

The Ambulatory Care Clinical Administrator reports to the Associate Chief Operating Officer in Ambulatory Care and partners with the ACCC and the Nursing Director for overall performance and management of Medical Specialties, Psychiatry, Transplant, and other ambulatory care units (ACU) as appointed.

This role is responsible for enabling and achieving strategic and operational health system clinical objectives within a large university-based academic medical center using the utmost integrity, ethics, and professionalism. Provide high-level administrative, financial, and operational oversight for the Medical Specialties, Psychiatry, Transplant, and other ACUs while ensuring high-quality patient care and guidance in keeping with Ambulatory Care goals and objectives, and the Michigan Medicine mission. Responsible (directly or indirectly) for all subordinate staff activities related to human resource management (hiring, promotion, salary changes, performance coaching, disciplinary actions, training, and development, ensuring consistent application of organizational policies, etc.); ensure measurable impact on operational effectiveness, attainment of department/unit objectives, service to customers and attainment of clinical research goals. Under FLSA, this is the exempt job classification for this title. Incumbents in this position must meet the full criteria for exempt status: salary level, salary basis, and duties tests. This position reports to the Associate Chief Operating Officer of Ambulatory Care in Michigan Medicine.

II.                 Organizational Relationships

A.      Direct supervision is received from the UMMG Ambulatory Care Associate Chief Operating Officer (ACOO). The Clinical Administrator will routinely respond independently to the Medical Director, ACCO, Department Chair, and other key stakeholders.

B.      Administrative and functional supervision is exercised over practice managers and professional/administrative staff in designated areas.

I.                    Duties and Responsibilities

In conjunction with various Department and UMMG leaders, plan, manage, and oversee administrative, financial, and operational clinic activities, with general authority to approve business transactions to coordinate the delivery of patient care.  Provide mentorship and collaboration for administrative leaders. Enable continuity and collective effectiveness of clinical operations. Prepare, recommend, and implement objectives, strategies, and tactics to meet Health System and Department goals.

This position has administrative and operational oversight for multiple Ambulatory Care Units (ACU) within the Medical Specialty, Psychiatry, and Transplant oversight group and/or other areas as appointed, which collectively represent more than 300,000 patient visits annually. The Clinical Administrator is a close consultant and collaborative resource for other ACUs and departmental divisions and may lead operational projects as assigned by the Ambulatory Care COO or the ACOO.

Essential Functions

A.      Ambulatory Strategy

o   Deliver all patient-centered clinic programs and services within the span of control

o   Ensure delivery of activities with collaboration and liaison relations with appropriate Clinical-enterprise groups

o   Determines quality and patient care initiatives and improvements that support organizational priorities

B.      Care Delivery

o   Identify and approve care model requirements for each specialty including roles and responsibilities

o   Identification of provider deployment complement at the clinic/ACU level

o   Approve non-provider staff complement at the clinic/ACU level

o   Identify productivity issues or risks

C.       ACU Operations

o   Works to ensure adherence to template/scheduling standards for access

o   Oversee the development and implementation of operational policies, procedures, and guidelines for the staff in areas of responsibility

o   Develop and apply a working knowledge of electronic medical record applications and workflows, documentation requirements and UMMG and hospital revenue cycle systems and reports

o   Identify and resolve daily and long-range operational problems including patient flow, throughput, clinic scheduling and staffing in collaboration with the local ACU leaders

o   Facilitate operations to exceed patient expectations with respect to access, quality and cost

o   Assist in optimization of clinic and operating room resource allocation

D.      Collaboration with Centralized Support Services

o   Coordinate with local ACU leadership on local marketing efforts and initiatives

E.       Space Management

o   Allocate space and monitor Ambulatory Care space utilization across interdisciplinary program within span of control

o   Provide overall management of major moves, renovations, and relocations by working with other professionals to develop the detailed plan and ensure the plan is executed appropriately

F.       Operational and Financial Performance

o   Work with department leadership to secure provider support for operational and financial performance

o   In collaboration with triad leadership, approve ACU level financial plan for upcoming year

o   Routine and ad hoc reporting and analysis as required by the department, University of Michigan Medical Group (UMMG) or Health System Finance to support data-driven decision-making

o   Manage expenses and revenue cycle operations for continuous improvement

G.      Provider and Staff Performance Management

o   Recruit and select ACU Administrative Manager

o   Evaluate performance of ACU Administrative Manager

o   Engage colleagues, leadership and staff to continuously improve employee engagement, retention and satisfaction

H.      Core Responsibilities

o   Evaluates supporting function operations, identifying areas for improvement

o   Employ contemporary management practices such as LEAN and Service Excellence in support of continuous improvement activity 

o   Works regularly with support services functions to ensure operational goals are met

o   Identify & share operational and financial best practices to providers and staff

o   Communicate operational, performance, and financial metrics regularly to providers and staff in the ACUs

o   Lead programmatic initiatives and other clinical projects

o   Actively promote team-based workplace environments in support of University, Health System and departmental values

o   Present on ACU operational, performance, and financial metrics to leadership committees

o   Represent UMMG on committees

o   Perform Administrator On Call duties as assigned

Perform other duties as assigned.

• Bachelor's degree in healthcare administration or related field.
• 3 to 5 years of progressively responsible operational leadership experience in a healthcare setting.
• Demonstrated ability to build successful relationships in a matrix organization.
• Excellent communication and interpersonal skills.
• Demonstrated skill in change management.
• Demonstrated ability to collect, analyze, and report complex data to support decision-making.
• Ability to adapt and be flexible in a fast-paced, complex, changing environment.  Demonstrated Leadership/achievement orientation ? hold self and others accountable to meet objectives and accomplish desired outcomes.

• Demonstrated ability to build, implement, and maintain productive and engaged teams and work processes.
• Master's degree in healthcare, public health or related field
• Previous supervisory experience managing an ACU preferred.

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings.  Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally.  Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal opportunity/affirmative action employer.

About University of Michigan - Ann Arbor

A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.

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