Care Management Assistant

Job Description

City Austin

State MN

Remote No

Department Nursing

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and  comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.

Responsibilities

This position will be based out of Austin, MN but will provide support for all hospitals in the Southeast Minnesota Region: Austin, Albert Lea, Cannon Falls, Lake City and Red Wing.

The Care Management Assistant (CMA) serves as a member of the Care Management team in providing coordination of Care Management services and functions that assist our patients. 

• Interacts with patients, family members and visitors. 
• Provides administrative support to the Care Management Care Management RNs and Social Workers through administrative assistance tasks that impact care coordination and transition planning efforts. 
• Works cooperatively with internal multidisciplinary teams, providers, allied health staff, as well as patients, caregivers, and visitors. 
• Works cooperatively and effectively with external community providers/agencies and insurance companies.

The CMA position requires the individual to take initiative, be proficient, and have strong decision making skills, organizational skills, communication skills and a commitment to quality and excellence in service.

Qualifications

High school diploma or equivalent required. 

Minimum of one year experience in an administrative setting or business setting that requires supporting colleagues and working with data required.

Proficient computer skills, including operation of various software, spreadsheets, statistical software, presentation and word processing software, and office equipment required. 

Able to communicate effectively both verbally and in writing. 

Preferred Qualifications:

Previous experience in healthcare. 

Previous insurance and prior authorization experience. 

2 years’ experience in an administrative setting or business setting that requires supporting colleagues and working with data. 

Working knowledge of medical terminology.

Exemption Status Nonexempt Compensation Detail $20.07 - $27.92 / hour Benefits Eligible Yes Schedule Full Time Hours/Pay Period 80 Schedule Details Monday through Friday, 8am - 4:30pm. This position will include some telework. More details will be provided at time of interview. Weekend Schedule Not applicable at this time. International Assignment No Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives.  Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Affirmative Action and Equal Opportunity Employer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Recruiter Elizabeth Brownewell

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