Commercial Operations Associate

Why join Stryker?

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting  stryker.com

Work Flexibility: Remote

Shift: Monday – Friday, alternating every other week, 8:00 AM – 5:00 PM ET, and 11:30 AM – 8:30 PM ET.

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine.

Who We Want:

Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

Teammates. Partners who listen to ideas, share thoughts and work together to move the business forward.

Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

What You Will Do:

We help to change and save people’s lives through teamwork, dedication and innovative technology. We care about our customers, patients and each other which is why we are consistently recognized as a great place to work. Our continued success means we are expanding our team.  We are looking for exceptional people who truly want to make a difference…. because at Stryker we do! This is your opportunity to join our team and play a vital role in the moments that matter most – the seconds, minutes and hours in which patients’ lives are changed forever. The Commercial Operations (CO) Associate is a regional role supporting the execution of processes and operational activity to enhance service levels and supports revenue growth, operating margins and driving a culture of customer service excellence. This is a fully remote role with alternating hours of 8:00 AM – 5:00 PM and 11:30 AM – 8:30 PM ET. Additional responsibilities may require you to:

• Act as primary interface between regional sales team members and Divisional HQ to support fulfillment of daily Inventory needs for surgery demand.  Collaborate with various stakeholders to Optimize Field Instrument and Implant configurations and order fulfillment process.
• Coordinate movement of inventory across assigned region and ensure accurate transactional information is available through CRM and ERP platform. Partner with sales team to optimize the movement of product with least cost to the organization.
• Review daily and weekly surgery demand and support other Team members to ensure appropriate plans are in place to meet the required surgery requirements.
• Coordinate with the Commercial Operations Team Leaders to proactively resolve known inventory constraints by collaborating with other regional team members.
• Effectively communicate stakeholder order status and drive oversight of order fulfillment process enabling high level of order service level. Determine root cause and corrective action in case of order problems.
• Train and develop through knowledgebase on Stryker Spine Product portfolio to ensure accuracy in interpretation of customer needs. Support in identifying and measuring KPIs for measuring order fulfillment and customer satisfaction.
• Participate in documenting current processes and assisting in developing best practices roadmap for Spine Divisions Commercial Operations Team.

What You Need:

• Bachelor’s degree required OR High School Diploma plus 5+ years’ experience.
• Working knowledge of CRM Systems.
• Experience with JD Edwards, Salesforce or similar.
• Proficient in Microsoft Office Suite Applications (Word, Excel, Access, etc.).

$27.32 minimum hourly wage – $49.13 max hourly wage per hour plus bonus eligible + benefits. Actual minimum and maximum may vary based on location. Individual pay is based on skills, experience, and other relevant factors.

About Stryker

Our benefits:

• 12 paid holidays annually

• Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.

• Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

For a more detailed overview of our benefits or time off, please follow this link to learn more:  US Stryker employee benefits

About Stryker
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at  stryker.com.

Know someone at Stryker?
Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our  referral page

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.