Contract Open Enrollment Specialist

One of our clients in the healthcare space is looking for a Contract Open Enrollment Specialist to join their team! The Contract Open Enrollment Specialist would sit in their headquarters located in a northern suburb of Chicago and play a key role in the open enrollment process for this organization’s clients. If you are interested in expanding your human resources and benefits expertise with a rapidly growing healthcare organization, please see the responsibilities and requirements listed below!

Contract Open Enrollment Specialist Responsibilities:

• Respond to inbound calls, emails, and chats regarding annual open enrollment questions
• Educate members on pharmacy benefits, dental, vision, supplemental life and other company provided benefits and wellness plans
• Refer member to appropriate supplier to assist with questions outside of the plan details
• Enroll member using annual enrollment online tool
• Handle incoming annual enrollment calls in a professional manner
• Ability to navigate internal and external software applications
• Maintain privacy/confidentiality of participants and employee information following HIPAA and company guidelines
• Document call information in software application
• Work in a 24/7 call center environment

Contract Open Enrollment Specialist Requirements:

• High school diploma required
• Previous enrollment or insurance experience strongly preferred
• Flexible and dependable (ability to work weekends and evenings and overtime as needed)
• Experience with a high paced call center environment required
• Bilingual in English and Spanish preferred

If you are interested in joining our client’s team as a Contract Open Enrollment Specialist and believe you meet the above requirements, please apply today!

Thank you,

Lena Alkhatib
Project Manager
LaSalle Network

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