Exhibitor Showsite Coordinator, Central Support

The Exhibitor Show Site Coordinator, Central Support is responsible for assisting the Manager of Central Support with ongoing staffing updates, tasks and needs. This role is cross functional and will also service customers who exhibit at tradeshows, conventions and special events produced by Global Experience Specialist (GES). Those responsibilities include all daily coordinator tasks including, pre-show preparations, show site and show close .

This role will report directly to the Manager Exhibitor Success. Central Support.

 

The successful candidate will have a proven record of coordinating projects and tasks, providing excellent customer service, and strong communication skills.

Central Support:

• Verify shows appearing in CSM schedule also appear in ES schedule.
• Verify accuracy of show dates and exhibitor count three months in advance.
• Verify accuracy of traveling staff six months in advance, ensuring the dates/shows a team member is traveling to are displayed on their home city tab and on the traveling city tab.
• Spot check Staffing Metrics to ensure data is displaying properly.
• Amend any conditional formatting issues in Excel so all data is consistent.
• Add in Expresso Quick Facts link to shows.
• Central Support staffing back-up when Manager of Central Support is unavailable.
• Respond to Central Staffing emails when Manager of Central Support is unavailable.
• Act as a secondary contact person should a critical staffing situation arise (e.g., City manager reaches out to Central and notifies us that an employee is sick cand can’t make a show).
• Assist the Manager of Central Support with special projects as needed.

 

Show Site:

• Actively participate in the pre-show planning process.
• Participate in timely completion of show site tasks including setting up and breaking down the Service Center.
• Create, maintain, process, and complete all orders/labor, billing, and collection requirements.
• Conduct invoice reviews with customers as needed.
• Assist on projects as assigned.

• Must have strong organizational skills, communication skills, and problem-solving skills.
• Ability to navigate technology such as cell phone and computer.
• Customer service mindset with a positive attitude.
• Flexibility to work outside of the department for the greater good.
• Ability to work in a team environment or individually as needed.
• Ability to collaborate with outside departments.
• Flexible schedule, overtime required and ability to travel 50-75% of the time.
• 1+ years in customer service or similar roles.

Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:

• Competitive salaries
• 401K with company match
• Healthcare/vision/dental insurance
• Wellness benefits
• Career development program
• Employee assistance program
• Vacation time
• Community involvement opportunities
• Team activities

And much more……

We are making intentional efforts to promote positive work environments that welcome a variety of backgrounds. We are an equal opportunity employer and understand that for our community to thrive, we must appreciate and celebrate each one of our team members’ own uniqueness.