Healthcare Customer Service Representative

In this role, you'll play a crucial part in our mission to provide exceptional healthcare for everyone. You'll be the first point of contact for patients navigating their billing concerns, offering friendly guidance and support throughout the process. Your Day-to-Day: Connect with patients over the phone and actively listen to their needs and concerns.
Help patients understand their medical bills by providing clear explanations and answering questions.
Work collaboratively with patients to find solutions for outstanding balances, exploring options and making arrangements that work for them.
Negotiate and collect payments in a professional and patient manner, always prioritizing positive interactions.
Use your problem-solving skills to find creative solutions for challenging situations, ensuring exceptional customer service throughout.
Stay up-to-date on healthcare billing regulations and ensure adherence to HIPAA guidelines.
What Makes You Shine: A genuine passion for helping others and a dedication to exceeding expectations.
Strong communication and interpersonal skills, with the ability to build rapport and trust with patients.
Active listening and problem-solving skills, combined with a calm and patient demeanor.
Experience in customer service, ideally within the healthcare field.
Basic understanding of healthcare billing, with a willingness to learn and master new systems.
A high school diploma or equivalent and proficiency in computer applications.
More Than Just a Job: Make a real difference in the lives of patients by easing their financial burden and providing support during challenging times.
Be part of a collaborative and supportive team committed to providing exceptional healthcare services.
Enjoy opportunities for professional growth and development, learning new skills and expanding your knowledge of the healthcare system.
Find a career that offers purpose, passion, and the satisfaction of helping others.
If you're ready to make a difference in healthcare, we encourage you to apply! We offer competitive compensation and benefits, along with a positive and rewarding work environment.
Employment Type: Full-Time
Salary: $ 12.00 Per Hour