Laboratory Support Technician-Lab-Ankeny North

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The Laboratory Support Technician (LST) processes laboratory specimens for testing, evaluates specimen acceptability, enters patient and test information into the computer, and responds to requests for information from customers. This position serves in the Laboratory's main communication and customer relations center. The employee monitors test requests in the order/entry system. This position contributes directly to patient care by accurately and timely processing specimens and dispersing information both in and outside the Laboratory.

Demonstrates initiative to improve quality and customer service by striving to exceed customer expectations. Integrates and demonstrates CORE values and Expectations for Personal and Service Excellence to guide professional behaviors, while adhering to the policies and procedures of UnityPoint Health – Des Moines. Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests. Practice reflects knowledge of HIPAA, OSHA and other federal/state regulatory agencies guiding healthcare. Demonstrates the ability to meet the department work schedule. Demonstrates the knowledge that patient and workplace safety is a priority by preventing errors, accidents and infections and reporting potential or actual concerns immediately. Registers, orders and accessions specimens utilizing the laboratory and hospital information systems by entering and/or verifying patient information. Matches requested tests to Laboratory-offered tests. Follows all UnityPoint Health – Des Moines policies regarding Medicare and Coding compliance. Prioritizes specimens and relays special requests, and all additional information.

EDUCATION: High school graduate or equivalent. Training as a unit clerk, medical assistant, medical secretary, or phlebotomist is preferred. Coursework in biology and/or chemistry is considered. Must be able to read, write, and speak fluent English. EXPERIENCE: No experience is required. Previous employment in a medical setting, in computer operations, and/or with telephone demands is preferred. LICENSES/CERTIFICATIONS: None