Lead specialist

Full job description

Job no: 497408

Work type: Staff - Full-Time

Location: Health Science Campus Hospital

Categories: Healthcare Positions, Full-Time, AFSCME

Title: Lead Advance Outpatient Preservice Specialist

Department Org: OP-Clinic-Orthopedic - 110310

Employee Classification: B1 - Classif'd Full Time AFSCME HSC

Bargaining Unit: AFSCME HSC

Primary Location: HSC H

Shift: 1

Start Time: 8am End Time: 5:30pm

Posted Salary: Starting hourly wage is $17.69

Float: False

Rotate: False

On Call: False

Travel: False

Weekend/Holiday: False

Job Description:

The Lead Advanced Outpatient Preservice Specialist performs all scheduling, pre-registration and insurance verification for all orthopedic services. Performs complete and accurate patient appointment scheduling, account pre-registration, insurance verification and authorization functions either via electronic media collection or telephonic interview methods; works to provide patient information which maximizes reimbursement, achieves collection ratios, meets accounts receivable (AR) goals, and provides timely and thorough information to all other providers and users of patient data. Verifies insurance requirements, obtains and understands insurance benefits, obtains prior authorizations as required by applicable payors. Requests any non-covered patient collectibles such as copayments prior to service. Ensures that patients meet financial requirements and that insurance authorization requirements are met prior to services being rendered; Provides general information to hospital users, patients and families. Communicates effectively to service delivery areas to maximize patient flow and customer service outcomes both internally and externally.

Minimum Qualifications:

1. High school graduate or equivalent required.
2. Five years’ experience working with Bureau of Workers Compensation claims required.
3. Five years’ experience with ICD-10 and/or CPT codes required.
4. Medical practice insurance and coding diploma, Registered Health Information Technician, Certified Healthcare Access Associate, Certified Revenue Cycle Representative, Licensed Practice Nurse, or like designation preferred.
5. Five years’ of professional office experience in medical collections, billing, medical insurance verification and precertification, advanced patient scheduling or equivalent education preferred.
6. 50wpm typing speed required.
7. Experience in internet, internet navigation, word processing, standard computer manipulation required
8. Ability to calculate fractions, decimals and percentages and to read and write common vocabulary required.
9. Ability to work with minimum supervision.
10. Excellent communication skills, oral and written skills.
11. Ability to deal with confrontation.
12. Ability to develop and maintain professional, service oriented working relationships with patients, families, physicians, nurses, co-workers, supervisors and others.
13. Must be able to understand and comply with policies and procedures.
14. Possess excellent analytical and problem solving skills and perform multiple tasks while working independently.
15. Ability to work collaboratively with a high performance team of professionals in partnership toward common objectives
16. Knowledge of information systems and healthcare applications.
17. Proficient in Word and Excel, required.
18. Work in a professional office environment with possible high stress levels.
19. Previous customer service experience required.

Preferred Qualifications:

Medical practice insurance and coding diploma, Registered Health Information Technician, Certified Healthcare Access Associate, Certified Revenue Cycle Representative, Licensed Practice Nurse, or like designation preferred.


Five years’ of professional office experience in medical collections, billing, medical insurance verification and precertification, advanced patient scheduling or equivalent education preferred.

Conditions of Employment:

To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. To further this effort, the University of Toledo Health Science Campus Medical Center is requiring candidates for employment to be nicotine-free. Pre-employment health screening requirements will include cotinine (nicotine) testing, as well as drug and other required health screenings for the position. With the exception of positions within University of Toledo Main Campus and the University of Toledo College of Medicine and Life Sciences, the employment offer is conditional upon successful completion of a cotinine test and Occupational Health clearance.

Equal Employment Opportunity Statement:

The University of Toledo is an equal opportunity, affirmative action employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation.

The University is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment and strongly encourages applications from women, minorities, individuals with disabilities, dual-career professionals and covered veterans.

The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact the HR Compliance at or between the hours of 8:30AM and 5:00PM or apply online for an accommodation request.

Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the Main Campus of the University of Toledo.

Advertised: 11 Jun 2024 Eastern Daylight Time

Applications close: