Lead support

Job Title: Workstation Support Lead Location: Dallas, TX Duration: 6+ Months (possibility of extension) C2 eligibility Note: Some nights/weekends will be required Required Technologies

• Windows 11, Active Directory (workstation management), VPN (Cisco AnyConnect), Office365
  

Preferred/Nice to have technologies:

• ServiceNow, BigFix
  

Typical day:

• This position supports users (both remote & onsite) that connect to a secure network using VPN.
• Building & deploying laptops, troubleshooting connectivity, and assisting users.
  

Duties:

• Senior Technician with broad technical knowledge whose duties may include being responsible for leading staff performing technical support functions or managing special projects in area of expertise as assigned by management.
• Assists less experienced technicians. Performs additional support via analysis and research.
• Considered a subject matter expert in all aspects of Workstations; specifically how the operating system and applications interact with internal/external networks/infrastructure.
• 30% Handles escalated and complex issues from customers to include researching, analyzing, and resolving problems.
• Communicates findings to customers.
• 30% Responsible for project leadership that may involve business mandates relating to issues, training and work instructions for new and existing staff, system and new business transitions, departmental process improvements, standard system testing and support, etc.
• 25% Adhere to and monitor established team performance metrics as established by Manager.
• Ensures proper reporting of work efforts. Develops and presents a variety of routine and ad hoc reports on departmental statistics as requested by management and as needed for customers.
• 15% Keeps apprised of new technologies related to workstation support procedures.
• Ensures proper backing up of data from user workstations and that tools and equipment are licensed and approved by IS purchasing.
• May order replacement parts and track status/inventory of items.
  

Skills:

• Required Skills and Abilities: Advanced system research and analysis skills.
• Comprehensive knowledge of relevant software and tools used by the company/contract.
• Project management expertise and advanced technical support skills involving customers at all technical levels.
• Solid leadership skills.
• Excellent organizational, judgment, customer service, and both verbal and written communication skills.
• Excellent spelling, punctuation, and grammar skills. Ability to handle confidential or sensitive information with discretion.
• Required Software and Other Tools: Familiarity with computer and workstation equipment.
• Work Environment: Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.
  

Education:

• Required Education: Associate Degree in Computer Science, Information Technology, or other job related field.
• Degree Equivalency: 2 years of job related work experience.
• Required Work Experience: 6 years of technical operations support experience.
• Required Training: A+ certification
  

About Us: Established in 2004, SPECTRA FORCE ® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRA FORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: Benefits: SPECTRA FORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRA FORCE provides unpaid leave as well as paid sick leave when required by law. Equal Opportunity Employer: SPECTRA FORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at if you require reasonable accommodation.