Operations Specialist

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

The Operations Specialist serves as a primary process owner for multiple Operational functions and roles including: Service training enrollments, Matrix management across all service functions, Interview Coordination, REXIS back-office support and Service Histories. This role also serves as the primary point of contact for our Training & Development partnership, serving as an RSN advisor and functional partner for all service training needs. This role will function primarily within two business systems, REXIS (SalesForce) and Cornerstone and is required to be a trained Learning Expert within the Cornerstone system for service. This role will also cross train to support our technical writer organization and will report directly to the RSN Operations Manager.

The Opportunity:

• Serve as the primary point of contact for our Training & Development partnership

• Serve as a Cornerstone Learning Expert managing both service matrix updates and all enrollments for field and IPS

• Support the ongoing development of improved T&D processes for our field teams

• Executive daily service histories in support of the Service Support team

• Ability to pivot and support back-office escalations within the REXIS system

• Primary ownership of Interview Coordination

• Cross training within the technical writer team to support documentation needs

• Support harmonization of processes across RSN.

Who you are:

• Bachelor’s Degree or equivalent experience in general business

• 2 years project support experience

• Participation in an approved college internship program may be considered in lieu of experience.

Are you ready to apply?

Relocation benefits are not eligible for this job posting.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives.

Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants .