Join Our Team: Connection Advisor Outreach Are you passionate about making a positive impact in healthcare? We're seeking dedicated individuals to join our team as Connection Advisors in our Outreach Department. As part of our integrated system of care, you'll play a vital role in coordinating services and appointments, ensuring seamless experiences for our patients. About Us: We are an integrated healthcare system committed to achieving optimal health for all. Our comprehensive services include a nationally recognized trauma center, outpatient clinics, and a network of community-based care locations. We're dedicated to equity, diversity, and inclusion, fostering an environment where everyone can thrive. Position Summary: As a Connection Advisor Outreach, you'll provide essential support to our departments and programs, facilitating centralized referrals and appointment scheduling. With a focus on customer service and utilizing technology, you'll address inquiries, troubleshoot issues, and promote patient satisfaction. Key Responsibilities: - Coordinate appointments through outreach calls - Respond to inquiries from patients, physicians, and staff - Utilize electronic health records and departmental technology effectively - Schedule, cancel, and reschedule appointments - Accurately capture patient information and insurance details - Collaborate with clinics and services to meet scheduling needs - Maintain quality standards and escalate issues as needed Qualifications: - High School Diploma or equivalent - Experience in data entry and customer service - Proficiency in phone systems and medical terminology - Ability to work in a fast-paced environment and prioritize tasks - Strong communication and problem-solving skills Preferred Qualifications: - Bilingual in Spanish/English - Healthcare call center experience - Knowledge of clinical referrals Why Choose Us: At our organization, you'll find a supportive environment where your talents are valued. We offer competitive benefits and opportunities for growth, empowering you to make a difference in patients' lives. Join us in providing exceptional care and fostering a culture of inclusivity. Application Details: If you're ready to embark on a rewarding career journey, we invite you to apply. Our hiring process includes background checks and pre-employment requirements to ensure a safe and welcoming workplace for all. Location: Downtown Campus, Minneapolis, MN Hours: Full-time, Day Shift Job Level: Staff Union/Non-Union: Union Posting Date: April 16, 2024 Employment Type: Full-Time Salary: $ 40,000.00 140,000.00 Per Year
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