Mobile dispatcher

Mobile Workforce Dispatcher

Work Location : Huron, SD

Pay range : Union Rate $19.71 to $28.16 per hour ($20.10 to $ 28.72 per hour effective 7/1/24)

Employment Status: Regular Full-time

External candidates apply at northwesternenergy.com

Internal candidates apply through iConnect.

About this position:

The Mobile Workforce Dispatcher works in a Control Center environment, responding to a variety of customer inquiries and technician requests typically through phone interactions. The Mobile Workforce Dispatcher assesses and schedules technician's workload for natural gas and electric service work. The Mobile Workforce Dispatcher will work closely with other departments to ensure efficient crew management.

We offer great benefits:

NorthWestern Energy is a fully regulated electric and natural gas utility serving Montana, South Dakota and Nebraska. We employ over 1,500 amazing people and serve 775,300 customers who are our neighbors in our communities. We are a top employer and offer competitive benefits, including:

• 401K with company match up to 4% and non-elective contribution up to 7%
• Healthcare and wellbeing programs, including dental and vision for you, your spouse and dependents, Health Savings Account (HSA), healthcare and dependent care flexible spending account (FSA)
• Employee Assistance Programs (Offering up to six free counseling sessions, per person, per issue, per year for employees, spouses and dependents to include financial heath)
• Life Insurance (Company pays basic employee policy; spouse, dependent insurance also available)
• Tuition reimbursement
• Competitive pay (Scheduled performance-based wage increases and annual incentive opportunities.)
• Paid company endorsed volunteer opportunities
• Paid parental leave
• Paid bereavement leave
• Paid training opportunities
• Paid time off starting on your first day, plus 11 paid holidays

Benefits may vary by position or as negotiated as part of a collective bargaining agreement.

About this job:

• Assure cost effective use of resources by communicating/coordinating with Distribution Operations Supervisors and Controllers
• Manage and modify gas and electric service orders
• Manage and monitor workload including short-cycle work, gas and electric maintenance work, DOT, contractor requests, and complete payroll entry
• Demonstrate proficiency with the computer software and web applications necessary to conduct daily workflow dispatching processes
• Work overtime in response to acute service needs
• Assure positive working relationships with technicians, Controllers, and management
• Complete required trainings and monthly meetings
• Dispatcher calls will be subject to call monitoring with a priority goal of achieving customer satisfaction
• Work effectively within a team environment and other work groups to accomplish organizational goals
• Demonstrate strong adherence to accuracy, safe work practices/processes, customer service, and attendance
• Job time is spent in an office environment mostly sitting or standing, using a computer terminal and phones with limited required walking
• You must agree to live within an area approved by the company that allows for adequate response to our customers in call out and emergency situations
• All NorthWestern Energy employees are required to adhere to company safety standards and the Code of Business Conduct & Ethics
• Ensure all actions are consistent with NorthWestern Energy's values, mission, and strategic business objectives

Am I right for this job? Here's the success profile:

• Demonstrate and maintain a good safety record
• Must possess strong interpersonal communication skills
• High school diploma or equivalent, advanced education is preferred
• Ability to perform basic math functions
• Proficient with computers, web applications, and related equipment
• Excellent communication skills are required
• Good organizational and technical skills are necessary
• Ability to plan and prioritize dispatching responsibilities
• High volume dispatching and customer service experience preferred

Requisition #4381

Posting Dates: June 3, 2024 through June 17, 2024

Department/Division: Distribution Operations Control

Employment Physical: Not Required

Drug Test: Required

Background Check: Required

Relocation Benefit: Negotiable

Telecommuting: None

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, disability, veteran status, genetic information or any other protected class in accordance with applicable federal or state laws and statutes. In compliance with the ADA Amendments Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department at or at