Sales Support Representative

Why join Stryker?

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting  stryker.com

Work Flexibility: Hybrid

On Site Location: 5900 Optical Ct., San Jose, CA

Shift: Monday – Friday, 8:00 AM – 5:00 PM PT

Come join Stryker, one of the world’s leading medical technology companies who, together with our customers, is driven to make healthcare better. We offer innovative products and services in Medical and Surgical, Neurotechnology, Orthopaedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine!

Who We Want:

Detail-oriented process improvers . Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.

Meticulous documenters . Detail-oriented people who enjoy maintaining meticulous documentation of reports, metrics, proposals, and presentations.

Self-directed initiators . People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

Collaborative partners . People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvements across the business.

What You Will Do:

The Sales Support Representative I will provide customer services relating to sales, sales promotions, installations, and communications. In this role, you will ensure that good customer relations are maintained, and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws. Additionally, you will be responsible for developing organization-wide initiatives to proactively inform and educate customers as well as develop improvement plans in response to customer surveys. Additional responsibilities may require you to:

• Answer all incoming calls from your assigned phone queue while following our Call Quality rubric to ensure we are providing exceptional customer experience for our customers.  
• Work alongside Customer Care leadership and Sales Team to track and reach monthly and yearly sales goals.
• Participate in Projects for Sales Support/Customer Care.
• Build rapport with other Sales Support Team members.  Coordinate with other groups in Customer Care and cross-functionally as needed to improve the overall customer experience.
• Acquire and utilize knowledge of backlog reporting and strategy. 
• Create purchase orders and quotes while utilizing CRM and ERP tools to process orders.  Responsible for accuracy as the front line for data entry.  Coordinate shipments to meet customer needs.  Provide price and product availability information.  
• Research sales/customers problems or questions.  This may involve going through customer files, reviewing existing orders, and consulting with other employees and/or customers.

What You Need:

Required:

• High school diploma or equivalent.
• 2+ years of customer service or sales support experience.
• Ability to participate in over-time work as needed.

Preferred:

• Bachelor’s degree

$27.37/hr. – $37.02/hr., plus bonus eligible + Benefits (Health, Vision, Dental, 401K, Tuition Reimbursement, Employee Assistance Program, Wellbeing Program, Employee Stock Purchase Program). This information reflects the anticipated salary range for this position based on current national data.  Actual minimum and maximum may vary based on location.  Individual pay is based on skills, experience, and other relevant factors.

About Stryker

Our benefits:

• 12 paid holidays annually

• Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.

• Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

For a more detailed overview of our benefits or time off, please follow this link to learn more:  US Stryker employee benefits

About Stryker
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at  stryker.com.

Know someone at Stryker?
Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our  referral page

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.