Senior Training/Phlebotomy Specialist

Senior Training/Phlebotomy Specialist - Clifton, NJ - Monday - Friday - 8:00AM-5:00PM

*Proof of COVID-19 vaccination will be required – unvaccinated individuals will be subject to regular testing

The incumbent will serve as the owner of Patient Services training for the Business Unit and secondarily support other functions as needed. Responsible for establishing competencies, conduct training needs analyses, design, deliver and evaluate skills training programs for effectiveness. Responsible for training and supporting other trainers in their delivery of skills training. The Training Specialist will provide the needed tools and resources for employees to learn skills necessary to maximize their output in both quality to the customer and efficiency and related business outcomes, both short and long term. 

• Consult with Patient Services to establish the competencies of each role.
• Conduct training needs analyses based on competencies, design curricula and courses, and deliver skills training programs.
• Train and support other trainers for primary delivery of skills training.
• Measure and evaluate training results for effectiveness in supporting the competencies.
• Remain current on training/learning methodologies and tools.
• Continuously review and modify training activities if necessary pursuant to internal or external demands (e. g., labor market, regulations, healthcare protocol, customer needs, technology). 
• Participate on cross-functional teams both within and outside the Business Unit (e. g., BPT, Safety Committee; partnering with the Corporate Acquire the Specimen organization to effectively deploy and track national Phlebotomist and Patient Services Management training in the Business Unit as well as collaborating in the development of such training. 
• May assist with or advise on training and development needs of other functional groups and needs such as leadership and management skills. 
• Analyze results data using Six Sigma principles for improved outcomes.
• Assist with periodic reporting of metrics for strategic planning.
• Contribute to performance management process for trainers under his/her direction
• Assist with presentations conducted by other staff for maximum impact
• Manage training budget. Travel to field sites for consultation with trainers and other staff.

QUALIFICATIONS

Required Work Experience:

5 years of experience in conducting training needs analysis, designing, delivering and evaluating skills training programs preferably including technical skills, effective management of internal and external training resources, demonstrated excellent written communication and presentation skills. 

Preferred Work Experience:

N/A

Physical and Mental Requirements:

• Position requires travel 
• Occasionally lifting up to 25 pounds
• May require extended periods of focus
• May require extended periods of sitting or standing
• Ability to manage stress
• Capable of handling multiple priorities in a high-volume setting 

Knowledge:

• Understanding of theories of motivation and learning and the latest training methodologies 
• Knowledge of establishing and measuring skill competencies.
• Must have knowledge of computer applications (Microsoft Word, Excel, PowerPoint, and Outlook) 

Skills:

• Strong technical skills 
• Strong communication skills 
• Strong presentation skills 
• Strong interpersonal skills 
• Strong training program development skills and background 
• Strong P&L skills 
• Effective management of internal and external training resources

EDUCATION
Bachelor’s Degree(Required) LICENSECERTIFICATIONS
Six Sigma Certified Green Belt(Required)

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. 

2024-63862

Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit&#44 hire and promote qualified individuals without regard to race&#44 color&#44 religion&#44 sex&#44 age&#44 national origin&#44 disability&#44 veteran status&#44 sexual orientation&#44 gender identity&#44 or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal&#44 state and/or local laws&#44 and will ask an applicant for verification when deemed necessary.