Specialist, Clinical Programs

Description

Title: Senior Associate Clinical Services 

Location: Corporate (30 W. Monroe, Suite 1200) 

Job Description

Oak Street Health is a network of value-based neighborhood primary care centers throughout the Midwest. Oak Street operates an innovative model that drives patient engagement, improves health outcomes, and manages medical costs for the older adult population. In this virtuous cycle: every dollar saved is another dollar we can reinvest to improve patient care. Our model supports our social mission of improving the health and happiness of our patients and the community.

Role Description

The Associate Clinical Services is a key contributor to all Clinical Programs. Under direction from the Director of Clinical Programs, s/he will support a number of  mission critical initiatives including but not limited to: development of the transitional care program, coordination of transitional care enrichment and development efforts, supporting clinical services programming, and supporting clinical services initiatives in expanding transitional care.   This role will provide valuable leverage to many clinical related projects, designed to benefit our patients, and improve the provider experience. 

Responsibilities

• Support clinical projects being lead by the Director of Clinical Programs; includes but is not limited to transitional care program advancement and operational support for all Clinical Programs  

• Manage multiple project plans to ensure efforts stay on track for deadlines and prepare updates and read-out on project progress

• Manage technology, dashboards and metrics related to Clinical Programs and partner with the program director to seek opportunities for improvement 

• Collaborate with other Treehouse employees and clinic teams to identify opportunities for improvement, and implement solutions 

• Works closely with Regional Development and Marketing representatives to market and successfully sell programs and services to partners throughout the Oak Street Health network and beyond. 

• Monitors and evaluates consumer and clinician experience related to direct-to-consumer care, including care coordination, chronic care management, wearable device management, and other applications of care as developed.

• Local and regional travel may be required infrequently. 

This role reports to the Director of Clinical Programs. 

What we're looking for

We're looking for motivated, experienced Senior Associate Clinical Operations with:

• Proven project management skills

• Strong analytical, problem solving, group facilitation, and presentation skills 

• Outstanding written and verbal communication skills and customer service orientation

• Ability to exceed in a fast-paced environment while sifting through details quickly and staying focused on goals and deliverables 

• Ability to strive in a matrix organization and desire to continually demonstrate teamwork and embrace opportunities to collaborate

• A flexible and positive attitude, oriented toward accountability 

Minimum requirements: 

• Project management experience 

• Bachelor's degree

• Experience in healthcare operations preferred, but not required

• Ability to travel regularly throughout Chicagoland visiting & working with our clinics

• US work authorization

Why Oak Street?

Oak Street Health offers our coworkers advantages that can't be found in other clinical workplaces, including:

• Generous benefits, including paid vacation/sick time, retirement options, as well as health, vision and dental benefits

• High levels of responsibility and rapid advancement

• Supportive and fun culture

• Opportunity to be at the forefront of a revolution in healthcare

Why does Oak Street Health offer all of these benefits? Because we know what it takes to deliver the highest level of care, and our team deserves the best resources to succeed and enjoy their work. In return, we expect the best out of our co-workers.

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers