Specialist - Hiring Urgently

We are hiring a remarkable Specialist to join our exceptional team at Elevance Health in Atlanta, GA.
Growing your career as a Full Time Specialist is an amazing opportunity to develop useful skills.
If you are strong in decision-making, presentation and have the right experience for the job, then apply for the position of Specialist at Elevance Health today!

• Job Family: Customer Care
• Type: Full time
• Date Posted:Sep 06, 2022
• Req #: JR21453
  

Location:

• National +50 Miles away from nearest PulsePoint, National +50 Miles away from nearest PulsePoint
• TN, Nashville
  

Description External Referral Specialist I Remote

• $1,000 Sign-On Bonus
  

Employee Referral Bonus: $1,000 Aspire Health Overview Aspire Health is the nation’s largest community-based palliative care provider, currently operating in 25 states and 67 cities. Aspire specializes in providing an extra layer of support to patients facing a serious illness through an ambitious palliative care program focused on caring for patients in their homes and outpatient clinics. Aspire’s clinicians are experts in providing patients with relief from the symptoms, pain, and stress of a serious illness; helping patients and caregivers navigate the healthcare system; guiding patients and caregivers through difficult and complex treatment choices; and providing emotional and spiritual support to patients and their families. Position Overview The Referral Specialist serves as an integral part of the Operations Support Team to help Aspire achieve its mission “to develop the nation’s leading network of specialized physician practices that provides the highest quality medical, emotional, and spiritual support to patients and families facing a serious illness”. The Referral Specialist position requires excellent attention to detail, professional collaboration with other associates, and the ability to remain motivated for high performance to be successful in this role. Responsibilities

• Working from a list of referred patients who have wrong or disconnected numbers, utilize claims data and other various portals to obtain new/alternate contact information
• This includes calling doctors’ offices and pharmacies
• Faxing alternate number requests when needed
• Prioritize the list of patients based off of business need in order to maximize results (health plan enrolled in, length of time in research status, type of referral)
• Ensure all documentation in online patient chart is accurate and concise
• Demonstrate high quality patient service at all times
• Work collaboratively with all associates within the National Patient Care Center
• May be requested to cross train/support and perform other Operations Support Team job duties based on business demand
• As tenure, familiarity, and comfort in the role increases, associates can be afforded new opportunities with additional responsibility
  

Knowledge/Skills/Abilities

• An exceptional customer service orientation featuring an empathetic, compassionate, and professional demeanor in every interaction
• Remains positive and keeps forward momentum when faced with challenges
• Strong oral and written and communication skills
• Working knowledge of the healthcare industry is strongly preferred
• Strong data entry skills and ability to navigate multiple computer screens
• Previous experience and success in a telephonic customer service call center
• Enjoys working in a team-based environment with active collaboration with remote associates to maximize success, while also being able to remain motivated while working independently
• Maintains regular and punctual attendance
  

Education And Experience Requirements HS diploma or GED and a minimum of 1 year of experience in a high-volume, interactive customer service or call center environment; or any combination of education and experience which would provide an equivalent background Expected Hours of Work

• Monday - Friday 8am – 5pm CST
• Applicable to Colorado Applicants Only
  

Hourly Pay Range*: $/15.81hr - $20.75/hr Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

• The hourly or salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in Colorado. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
  

Please be advised that Elevance Health only accepts resumes from agencies that have a signed agreement with Elevance Health. Accordingly, Elevance Health is not obligated to pay referral fees to any agency that is not a party to an agreement with Elevance Health. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Be part of an Extraordinary Team Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. Previously known as Anthem, Inc., we have evolved into a company focused on whole health and updated our name to better reflect the direction the company is heading. We are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact? We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Elevance Health approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Elevance Health is able to reasonably accommodate. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 World’s Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion. To learn more about our company and apply, please visit us at careers.ElevanceHealthinc.com. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact View email address on jobs.institutedata.com for assistance. EEO is the Law Equal Opportunity Employer / Disability / Veteran Please use the links below to review statements of protection from discrimination under Federal law for job applicants and employees.

• EEO Policy Statement
• EEO is the Law Poster
• EEO Poster Supplement-English Version
• Pay Transparency
• Privacy Notice for California Residents
  

Elevance Health, Inc. is an E-verify Employer Need Assistance? Email us (View email address on jobs.institutedata.com) or call View phone number on jobs.institutedata.com
Company Benefits:
● Excellent benefits
● Opportunities to grow
● Competitive salary