Guest Experience Manager-Housekeeping - Fast Hire

We are on the lookout for an enthusiastic Guest Experience Manager-Housekeeping to join our amazing team at Walt Disney in Lake Buena Vista, FL.
Growing your career as a Full Time Guest Experience Manager-Housekeeping is a fantastic opportunity to develop productive skills.
If you are strong in adaptability, cooperation and have the right experience for the job, then apply for the position of Guest Experience Manager-Housekeeping at Walt Disney today!

Job Summary:

This role is for the Star Wars Galactic Starcruiser.  Our Guest Experience Manager team takes great pride in leading a team of experienced housekeeping professionals that ensure our guests' room and accommodations are what they've come to expect from Disney. The Guest Experience Manager - Housekeeping reports to the Executive Housekeeper.

You Will:

• Contribute to the operation daily, including working with guests and cast members and resolving any guest situations
• Maintain employee focus to inspire and develop a diverse, multi-lingual team
• Recognize cast members and hold them accountable for delivering excellence in safety, courtesy, show and efficiency
• Exceed guest expectations that yield results and positive guest feedback
• Coordinate and inspect daily cleaning assignments; provide feedback to ensure cleanliness, service and product quality standards are met
• Partner with the resort hotel Front Office and other teams to ensure delivery of clean and ready rooms
• Conduct daily pre-shift breakout meetings to communicate relevant information to cast members
• Monitor daily staffing levels and shift coverage needs
• Cross functionality support of other line of business including but not limited to Recreation, Food and Beverage, Front Office, etc.
• Support local projects and monitor any potential impacts to the guest and cast experiences

You Have:

• Leadership experience with direct reports. 
• Experience working in a housekeeping role, preferably in a luxury hotel
• Passion for service and commitment to safety awareness
• Experience managing a multicultural team and a passion for developing others
• Professional verbal and written skills, along with problem-solving and decision-making
• Experience leading in a team environment, hold self and others accountable, and the ability to deal with conflict
• Operational guest service experience and skills
• Proficiency in basic computer functions necessary to operate in a Windows environment and other technologies
• Understand the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, costs). Schedule availability to include weekends, variable shifts and holidays

Preferred Qualifications :

• 3+ years of leadership experience with direct reports
• Galactic Starcruiser experience is welcome
• Experience working in a housekeeping role or knowledge of chemicals, materials, cleaning technique and equipment
• Knowledge of HotSOS/REX
• Multilingual skills such as Spanish, Creole or other languages are welcome

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Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at

Benefits of working as a Guest Experience Manager-Housekeeping in Lake Buena Vista, FL:

● Excellent benefits
● Advancement opportunities
● Attractive package