Analyst/Sr Analyst, AAdvantage Long Term Planning

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This job is part of the Loyalty Team within the Revenue Division.
• Responsible for driving long-term strategic decision making within the organization

What you'll do

• Works with senior leaders within the Loyalty Organization to help set the department’s strategic vision for the next 2-5 years
• Evaluates all aspects of the program to determine revenue and engagement opportunities and works with relevant stakeholders to prioritize relevant projects
• Researches new companies and technologies that align with the AAdvantage Program’s core values or has the potential for disruption
• Collaborates extensively with stakeholders in Loyalty, Revenue Management, Marketing, Customer Experience, Sales, Finance, Legal, IT, and third-party vendors to evaluate opportunities and implement strategic initiatives
• Analyzes transactional, behavioral, and identity data from multiple sources to evaluate strategic opportunities and inform decisions
• Produces strong business cases through effective, creative, and data-validated narratives
• Mentor sand trains the next generation of talent at American Airlines

All you'll need for success

• Minimum Qualifications- Education & Prior Job Experience
  • Bachelor’s degree in relevant field or equivalent experience/training
  • 3 years of professional work experience 
• Preferred Qualifications- Education & Prior Job Experience
  • Master’s degree in business administration, business analytics, operations management, data science, or related field
  • Previous loyalty marketing, CRM, insights, customer behavioral sciences, or commercial airline experience
  • Strategy experience in customer focused companies/industries
• Skills, Licenses & Certifications
  • Exceptional business acumen with firm grasp of marketing principles, economic concepts, and customer-focused mindset 
  • Effective organizational and project management skills with ability to manage multiple and shifting priorities
  • Excellent communication, presentation, creative thinking, analytical and problem-solving skills capable of influencing others across levels of the organization
  • Knowledge of AAdvantage® products and propositions as well as consumer alternatives 
  • Advanced proficiency in Microsoft Excel and PowerPoint
  • Ability to develop creative solutions and innovative strategies to drive business results

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.