Associate Sales Performance Management

***This role is based at our corporate office in Dallas, TX***

This is your chance to be part of an in-house Commercial Strategy, Insights, and Analytics team of consultants to key functions across Hilton! The team consists of both embedded authorities who serve as strategic advisors to key partners and technical specialists who are proficient in advanced analytics techniques and tools. As a Sales Performance Management Associate, you will support Hilton's Sales organization. On the Sales Performance Management Team reporting to the Senior Manager of Sales Performance Management (SPM), you will work as the primary consultant for the SCOUT lead referral program in the Americas region. You will also be responsible for promoting SPM’s mission to enable Hilton to achieve its sales goals more often by delivering programs, tools, and processes to help members of the sales organization improve their results. Integral to the success of this mission is the Sales Incentive Program.

HOW WE WILL SUPPORT YOU

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate. Hilton’s leadership development framework focuses on developing skills and business insight through a range of programs and approaches to meet varying learning needs and preferences.

**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• In collaboration with the Sr. Manager SPM, run the successful day-to-day operation of the SCOUT Americas lead referral program. Develop and refine systems, tools, processes, and communication that continuously aim to improve the overall health of the referral program and provide recommendations to SPM leadership on how to improve the program.
• Craft and maintain comprehensive Scout program documentation, including end-user-facing terms and conditions, under the mentorship of the Sales Performance Management Sr. Manager.
• Collect, consolidate, and summarize program results and information to produce data-driven insights and recommendations for future program improvement.  
• Collaborate with colleagues, stakeholders, and vendor partners to support the success of other SPM tools and programs, such as the Sales Incentive Plan, ProfitSword Reporting, and Performance Accelerators.

How you will collaborate with others:

• Identify potential risk areas in day-to-day operations and escalate to upper management as appropriate.
• Participate in the development and refinement of systems, tools, processes, and communications that aim to enhance all areas of the SPM function.

What projects you will take ownership of:

• Administer the SCOUT lead referral program in the Americas
• Contribute to the development of SPM program materials, including talking points, presentations, speeches, and other related duties.

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

• Three (3) years of work experience in Hospitality.
• Basic knowledge of Microsoft Excel.
• Demonstrated customer service skills/orientation.
• Travel up to 15%.

It would be useful if you have:

• Experience working directly with or supporting Sales, Revenue Management, Marketing, or eCommerce.
• Experience communicating with a broad group of internal stakeholders at all levels.

WHAT IT IS LIKE WORKING FOR HILTON

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands . Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws. Hilton’s commitment to equal employment opportunity supports the attraction and retention of a diverse workforce that will enhance our effectiveness in attracting Team Members, customers, corporate partners, and owners.

We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.  Please contact us if you require an accommodation during the application process.