Dining Room Supervisor, Southland Casino

Delaware North Gaming is searching for a full-time Dining Room Supervisor to join our team at Southland Casino in West Memphis, Arkansas. As a Dining Room Supervisor, you will ensure the highest levels of service to our guests.

Pay

Benefits 

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Employee assistance program 
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

Southland Casino Hotel, owned and operated by Delaware North, features more than 2200 slot machines, live blackjack, craps, and roulette tables, simulcast wagering, and sportsbook. Our new hotel features 300 luxurious rooms and suites. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.

• Ensure compliance with all departmental and organizational policies and procedures
• Maintain a safe and clean environment for guests and team members
• Assist managers in training and development of the team
• Assist managers in the management of staffing levels in accordance with established budgetary goals and business volume
• Inspect by walking through your assigned area to monitor team member and guest needs
• Lead hourly team members in the daily performance of their duties
• Ensure the unit is adequately stocked with all products and supplies needed for service
• Greet guests positively, treating each person as an individual and in a professional manner

• 1 year of related experience is required
• Proficiency in organizing tasks effectively and providing excellent guest service
• Basic math skills
• Basic computer skills including word-processing, spreadsheets, and e-mail required
• Showcase your ability to handle guest concerns, employing active listening techniques to resolve challenging and occasionally emotionally charged situations while preserving the guest's satisfaction
• Must be able to obtain a Gaming License
• High school diploma or GED preferred

• Ability to lift or carry 50 lbs
• Ability to stand or walk 100% of the time