Director Of Front Office

The Hilton Cincinnati Netherland Plaza has an exciting opportunity to join our team as the Director of the Front Office. The Director of the Front Office is responsible for the successful operation and administration of all front office departments including the front desk, bell/door, and Service Express Apply today to join! Responsibilities:

• Create and execute innovative front office strategies that will drive the hotel to exceed guest satisfaction and revenues
• Work with all members of the front office team in departmental planning, development, and execution
• Ensure front office staff and management are properly trained to standards and able to carry out the operations of each department
• Work closely with department managers and supervisors to develop them both personally and professionally
• Ensure that all complaints regarding service and/or accommodations are investigated and resolved
• Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted
• Establish standards for personnel performance and customer service
• Review work procedures and operational problems to determine ways to improve service, performance, or safety
• Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance
• Provide Leadership/Mentoring to Front Office staff
• Maintain complete knowledge of all Front Office department policies/service procedures
• Maintain complete knowledge of all hotel features and services, all room types, rates, special packages and promotions, daily arrivals/departures/room availability, and scheduled in-house group activities
• Review and respond to daily operational demands as it relates to the hotel
• Prepare weekly, monthly, quarterly, and yearly departmental financial and payroll forecasts
• Monitor the security of public areas of the hotel
• Provide training, development, professional discipline, and positive support for all department employees to ensure qualitative standards and growth, depth, and development
• Administer performance evaluations for all departmental employees
• Anticipate guests' and employees' needs and respond promptly
• Promote positive guest relations at all times
• Conduct pre-shift meetings to review information pertinent to day business

Qualifications:

• 3 years minimum progressive experience in Front Office supervisory/management position
• Must work weekends, and holidays, and be flexible to work AM/PM shifts according to business demands.
• Hilton brand experience -QNQ

About Company: A downtown Cincinnati icon since 1931, the Netherland Plaza's authentic French Art Deco character is today recognized as a National Historic Landmark. We’re one block from Duke Energy Convention Center and three blocks from Paul Brown Stadium. The Great American Ball Park is just half a mile from us. Work out in the largest health and fitness center in downtown Cincinnati and enjoy live music weekends in the iconic Palm Court.