Director, Product Portfolio Management

About Us : 

Bringing True Hospitality to the world.

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.

We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.

With over 370,000 colleagues in nearly 100 countries sharing our values, there’s countless opportunities at your fingertips.

We’re growing; grow with us.

Summary 

IHG is looking for a Director of Portfolio Management drive the delivery of new functionality introduced by Hotel, Owner and Commercial Products and Platforms, by designing business processes for our colleagues and by driving enhancements throughout the ecosystem which will further enable new capabilities for our hotels, owners, and our guests. This includes joint responsibility of running large programs to drive technology delivery as well as managing a team of business architects which support the delivery of capabilities across the portfolio. 

Key Accountabilities

• Direct the program management of key initiatives with cross-product impacts, leveraging the vision and future capability needs of the commercial, brand and marketing teams by designing business processes, designing technology solutions, and managing additional workstreams to drive the delivery of new functionality to the business and to guest in the market.
• Lead a team of business architects to develop impact assessments, business process, system flows, and features to drive enhancements for capability enablement initiatives, identifying system content, business rules, standards, and workflows.
• Develop presentations and storyboards for new and upcoming functionality to be delivered to the business, to gain understanding and support from senior management, ecosystem teams, strategic commercial teams and delivery and implementation teams.
• Collaborate closely with Commercial & Technology (product management and development teams) and Brand/ Marketing teams to ensure integrated and aligned ecosystem roadmaps, PI planning, and day to day processes are in place to deliver new functionality and capabilities to the business and market in line with the business needs and strategic vision.
• Work closely with the Change Management, Implementation, Training and Communications teams to ensure they are properly prepared to deliver training and information on new functionality and changes in business process to our hotel-based and corporate colleagues.

Key Skills & Experiences

Education 

Bachelor's or Masters’ degree in Hotel Management, Business Administration, Information Systems, Strategy or a relevant field of work or an equivalent combination of education and work-related experienced. 

Experience 

7+ years progressive work-related experience with demonstrated proficiency in multiple disciplines/technologies/processes related to the position as well as significant experience leading teams and/or significant complex projects. Process improvement and design, hotel operations, channel distribution, project management, and/or product management with Agile experience is strongly preferred.

Technical Skills and Knowledge 

• Demonstrated project management experience in organizing, planning, and executing large-scale projects from conception through implementation, along with the ability to facilitate large cross-functional sessions with a goal of developing actionable recommendations in a timely manner.
• Demonstrate product management experience in detailed product development discovery, feature and user story writing and documentation, and design work, along with understanding of Agile development process is preferred.
• Demonstrated effective verbal and written communication skills for the purpose of providing information to corporate clients, senior management, and potentially hotel colleagues. 
• Demonstrated strong inter-personal skills, with the ability to develop lasting business relationships across various business and technical disciplines and ability to present new concepts, research findings, and business outcomes to various groups including corporate clients, senior management, and industry consultants. 
• Demonstrated effective team leadership experience, planning resources, and providing coaching and performance management to a team of varying experience and backgrounds.
• Demonstrated knowledge of hotel industry reflecting the customer experience lifecycle (shopping and booking through ongoing customer relationship management) and corporate function operations and initiatives relevant to hospitality (revenue management, loyalty, marketing, finance, legal, channel distribution). Experience with a franchise organization is preferred.
• Demonstrated strategic thinking skills that can relate micro level project events to macro level corporate strategy. Knowledge and ability to understand data analysis, performance measurement, reporting, and strategic business planning preferred. 

What We Offer: 

We’ll reward all your hard work with a great salary and benefits – including great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual’s, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.

Not Applicable for Colorado Applicants.

#LI-CB1

#Hybrid