Fairmont Gold Manager

Company Description

Why work for Accor?
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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

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Job Description

Executive Lounge (Fairmont Gold) Manager
Fairmont Gold, the brand's exclusive lifestyle offering, features warm and personalized service with amenities such as a private reception desk and a comfortable guest lounge. The Gold floor is dedicated to a consistent high quality of service designed to meet the needs and expectations of the business executive and leisure traveler. The Gold Floor has an exclusive, dedicated and attentive management team that provides the finest level of service and commitment to hospitality excellence. Guests enjoy private check-in and check-out services in our Fairmont Gold reception area on the 9th floor. Guests can also access a comfortable private lounge with floor-to-ceiling windows that showcase spectacular views. The lounge offers an honor bar, cocktail-hour hors d'oeuvres, juice and bottled water, and a complimentary deluxe continental breakfast daily What is in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:
- Lead and manage all aspects of the Rooms departments and ensure all service standards are followed with friendly and engaging service
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
- Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices
- Daily supervision of the Fairmont Gold Operation to ensure the highest level of guest satisfaction and Fairmont Standards are followed at all times.
- Daily, reviewing Fairmont Gold reservations to ensure all guest requests are met
- Unparalleled attention to detail with respect to every facet of the operation
- Use the Fairmont Revenue Management philosophies to control the Fairmont Gold room inventory including upgrades, upsells, out of order rooms, sell outs, preventative maintenance and special room projects.
- Build a strong working relationship with the Front Office (front desk, concierge, bell/door and royal service) and Housekeeping departments to sell and promote Fairmont Gold within the hotel.
- Establish and maintain communication with all Fairmont Gold colleagues on a daily basis
- Provide strong and effective communication with all other departments, highlighting Fairmont Gold requirements to ensure the proper level of service to our guests
- Maintain and provides clear, concise, and accurate information to guests about attractions, dining, special events, and other available services.
- Develop and maintain contacts with counter parts in other Fairmont properties as well as other hotels and hospitality services in the area

Qualifications

Your experience and skills include:

- Service focused personality is essential and previous leadership experience required
- Prior experience working with Opera or a related system
- Proven ability to build and maintain good relationships with all stakeholders
- Communicate thoughts, actions and opportunities clearly with strong networking skills
- Ability to lead by example, believe in a strong team culture and set the scene for high performance

-Prior experience in Food and beverage an asset

Additional Information

Your team and working environment:
- The Fairmont Washington, D.C. is perfectly positioned between the White House and historic Georgetown. From our reimagined and vibrant lobby to the unrivaled courtyard, our hotel provides the ideal backdrop for world travelers, meaningful meetings, and lifelong memories. Our diverse colleagues take pride in delivering memorable experiences with inspiration rooted in the genuine connections we build.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.