Front Desk Agent - Start Now

We are searching for a driven Front Desk Agent to join our exceptional team at Pyramid Global Hospitality in Houston, TX.
Growing your career as a Full Time Front Desk Agent is an awesome opportunity to develop excellent skills.
If you are strong in presentation, critical thinking and have the right initiative for the job, then apply for the position of Front Desk Agent at Pyramid Global Hospitality today!

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

 

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

 

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

 

 

 

 

 

 

 

 

 

 

The Houston Marriott Westchase is one of the largest full-service Marriott hotels in Houston. We offer over 604 renovated guest rooms and more than 40,000 square feet of event space, including the 10,000-square foot Grand Ballroom, two boardrooms and 18 additional meeting rooms. Come join our elite staff of committed hospitality industry professionals and help us deliver best-in-class guest experiences. We are conveniently located off of Beltway 8 and Westheimer. Our friendly and positive atmosphere makes us an ideal place for guests — as well as employees! Find out today what a career at the Houston Marriott Westchase with Pyramid Hotel Group can mean for you! 

**Marriott Westchase Hotel is currently holding open walk-ins for all job openings every Thursday from 12:00 - 2:00 PM. We are located at 2900 Briarpark Dr., 77042 - BE PREPARED for a possible on-the-spot interview with the hiring managers if available!

 

Marriott Westchase is looking for Full-Time Front Desk Agents!

 

The successful Front Desk Agent has a friendly, compassionate, and upbeat personality with great communication skills. Our ideal candidate should also have a “servants’ heart” approach to customer service and a strong desire to elevate the guest experience. In addition, the ideal candidate must have the passion and desire to be self-motivated, dependable, exhibit multitasking skills and enjoy a fast-paced work environment from time-to-time.

 

You will deliver consistent superior customer service while understanding your duty to accommodate guests during their stay in an attentive, courteous and friendly manner with the utmost professionalism. Additionally, you understand the importance of going above and beyond when needed to support your team and ensure that the guest have a positive and memorable experience. 

 

Our culture and values : Pyramid Global Hospitality is recognized across the industry for our culture. Pyramid empowers its team members at every level of the organization to “Be The Difference” and is recognized in the industry as a people-first organization both in spirit and in practice, a workplace of respect, collaboration, honesty, and integrity, and an organization that is dedicated to developing individuals on their career path.

 

This is a Full-Time position that requires the flexibility to be able to work a combination of weekdays and weekends both AM/PM shifts, Weekend, and Holidays.

 

 

Key Responsibilities:

 

• Greets, registers, and assigns rooms to guest following established check-in/check-out procedures.
• Address guest complaints and resolve problems to their completion; following up with other departments if needed to ensure resolution.
• Completes AM and/or PM checklist.
• Issues room keys and, follows room keys procedures.
• Keeps up to date with room availability and guest accounts.
• Computes bills, collects payment, and makes change for requests.
• Makes and conforms reservations.
• Posts charges such as room, food, and liquor.
• Maintains knowledge of various room types and rates.

Key Requirements:

• Prior hospitality experience is a must! Preferably with a full-service hotel.
• Must have exceptional customer service skills with appropriate behavior and appearance expected at a 5-Star hotel.
• Excellent command of English; verbal, reading and writing, and can effectively communicate information.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
• Basic mathematical skills required.
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to stand for long periods, up to entire shift; walk and/or continuously movement to perform behind the front desk.
• Ability to prepare complex reports of room availability and revenues generated.
• Hearing and visual ability to observe and detect signs of emergency situations. 

 

Excellent Benefits!

401k after 90 days, company match to 4%

Medical/ Dental/Vision Insurance– eligible after 90 days

Company-paid Life Insurance

Employee Assistance Program (EAP)

Flexible Spending Account (FSA)

Awesome Vacation and Paid Time-Off Policies

Marriott Hotel Discounts Worldwide

Pyramid Global Hospitality Discounts

 

 

Pyramid Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Pyramid Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Benefits of working as a Front Desk Agent in Houston, TX:

● Company offers great benefits
● Company offers career progression opportunities
● Competitive salary