Front Desk Agent - Urgent

We are hiring an organized Front Desk Agent to join our passionate team at Fairfield Inn & Suites by Marriott in Fort Wayne, IN.
Growing your career as a Full Time Front Desk Agent is a fantastic opportunity to develop productive skills.
If you are strong in teamwork, problem-solving and have the right drive for the job, then apply for the position of Front Desk Agent at Fairfield Inn & Suites by Marriott today!

The Holiday Inn Express & Suites is seeking a full-time or part-time Front Desk Agent. Candidates must have excellent customer service skills and a drive to provide the best service possible.

Duties and Responsibilities:

• Greet and tend to guests in a positive and friendly manner.
• Maintain a constant presence at the front desk.
• Process check-ins and check-outs.
• Complete required shift-specific checklist.
• Handle billing, post charges, and collect payments.
• Manage room availability, create reservations, and answer phone calls.
• Possess general knowledge about the local area.
• Anticipate guest needs, recognize issues and respond in a timely manner.
• Effectively communicate with guests and other staff members.
• Coordinate with housekeeping staff for room status and guest requests.
• Manage security of guest information, keys, and cash drawer.
• Comply with IHG standards and promote brand loyalty.
• Ensure cleanliness of front desk and lobby areas.
• Multitask and prioritize work duties for maximum efficiency.
• Maintain a professional appearance through dress and demeanor.
• Perform all other duties as assigned.

Qualifications:

• High school diploma or equivalent.
• Preferred customer service experience.
• Preferred experience in the hotel industry.
• Ability to stand for 8 hours (accommodations can be made for all ADA qualified candidates).
• Availability to include weekends.
• Ability to lift up to 30 pounds.
• Strong interpersonal, organizational, and problem solving skills.
• Computer literacy.
• Strong written and verbal communication skills.

Health insurance benefits are available to full-time employees.

Company Introduction

Fairfield by Marriott is a franchised economy to midscale hotel brand of Marriott International. The properties target guests willing to accept fewer amenities for lower prices.

Benefits of working as a Front Desk Agent in Fort Wayne, IN:

● Company offers great benefits
● Advancement opportunities
● Attractive package