Front Desk Agent - Urgent Position

We are on the lookout for a hardworking Front Desk Agent to join our all-star team at FAIRMONT in Pittsburgh, PA.
Growing your career as a Full Time Front Desk Agent is a great opportunity to develop useful skills.
If you are strong in problem-solving, teamwork and have the right experience for the job, then apply for the position of Front Desk Agent at FAIRMONT today!

Front Desk Agent

You are the beginning of an exceptional guest experience. As a Front Desk Agent, you will make our guests feel welcome and reflect the exceptional experience to come when they arrive. Your personalized interactions, care in guest room selection, and knowledge of the hotel will ensure our guests have a lasting memory of their visit.

What Is In It For You: 

• Competitive salary and flexible benefit plans
• Opportunity for commissions
• Employee rates at Luxe Accor properties in North and Central America
• Learning programs through our Academies
• Opportunity to develop your talent and grow within our property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities like Planet21 and Employee Wellbeing initiatives

What You Will Be Doing:

• Greet guests upon arrival with a warm and sincere welcome
• Perform all functions of guest registry including check in and check out, updating reservations and guest profiles to 100% accuracy, swift but correct room assignment while meeting luxury standards
• Issue keys while ensuring utmost safety and confidentiality
• Maintain and protect guest privacy and discretion
• Settle guest accounts  while ensuring all services standards are followed
• Maintain a company issued bank and accurately report receipts daily, while adhering to company cash handling policies
• Assist guests and answer inquiries regarding hotel facilities in an informative and helpful way
• Drive revenue through room upsells and cross-promotion of other hotel outlets
• Builds strong rapport with support departments
• Create reservations for guests who are at the desk or who call in after hours
• Consistently offers professional, engaging and friendly service
• Resolve guest issues and inquires, and escalate to Supervisor or Manager when appropriate
• Other duties as assigned

Your Experience and Skills Include:

• Ability to work all shifts including overnights, weekends, and holidays
• Previous experience in Front Office operations in a luxury setting an asset
• An operational knowledge and proficiency in Front Office Systems-Micros-Fidelio and Microsoft Office suite (Word, Excel, PowerPoint)
• Proficiency in English required, bilingual is an asset
• Excellent written/verbal communication, coaching and interpersonal skills
• Strong guest service orientation, utilizing empathy and creative thinking
• Ability to work well under pressure
• Thrives in a fast-paced environment           
• We are a dog-friendly property, comfortability to work around animals and animal dander is necessary.
• Frequent walking and standing during shift
• May occasionally exert up to 25 pounds lift, carry, push, or pull objects
• Must have proof of valid U.S. work authorization.

Your Team and Working Environment

Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh’s business, cultural and retail hub.  Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.

Drawing from Pittsburgh’s rich history, fl.2 showcases a wide selection of local beers, craft cocktails, and an elevated Modern American menu with unique signature items that have the power to transform guests into regulars. Vibrant and inviting, the restaurant and bar offers a space that allows for an open, airy atmosphere with a modern framework incorporated with architectural elements.

Our Commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

Why Work for Accor?

We are far more than a worldwide leader. We welcome you are you are and you can find the job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor!

careers.accor.com

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Benefits of working as a Front Desk Agent in Pittsburgh, PA:

● Learning opportunities
● Company offers career progression opportunities
● Advantageous package