Guest Services Manager

Guest Services Manager responsibilities include, but are not limited to: 

• Promptly resolving any guest complaints or issues.
• Coordinating activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
• Upholding the highest standards of cleanliness, sanitation, safety, and conduct.
• Ensuring proper communication within the department by conducting regular meetings with all team members.
• Recruiting(hires), training, coaching, and counseling team members, following company, state, and federal regulations.
• Managing finances of the department, including budget and inventory controls. Controlling expenditures, labor, supplies, etc. in relation to resort financial forecasts and budget.
• Other job duties as required by the Resort Manager or General Manager.

Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays.

What are we looking for?

• Proven experience supervising Hotel Guest Services/Hotel Front Desk departments 
• Working knowledge of rooms management systems.
• Previous experience managing a team of employees through motivation, coaching and development.
• The ability to anticipate customer needs, change goals and direction quickly and multitask.
• Capable of using independent judgment/solid decision making skills.
• Proven comfort and experience to interact effectively with all levels of management, guests, associates, and homeowners, both inside and outside of the organization.
• Activator/self-motivated to accomplish goals, with a strong sense of responsibility.
• Proficiency with general office PC applications (i.e. word processing, spreadsheets, databases).
• Demonstrated sound organizational, coordinating and personal interface skills.
• Demonstrated excellent written and verbal communication skills.
• Proven job reliability, diligence, dedication and attention to detail.

WE ARE MORE THAN JUST A WORKPLACE…

We love what we do! As leaders in the area’s hospitality industry, our company is rooted in a strong, caring culture steeped in rich history and respect.

Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. You will find your work rewarding as YOU make the difference to each of our guests. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us.

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Connect with us on social media @brittainresorts

We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.

Benefits as discussed during the interview process.