Hotel Front Office Manager

Are you looking for a rewarding leadership opportunity and have previous experience as a Front Desk Agent? We’re hiring a Hotel Front Desk Manager to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today! Responsibilities:

• Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints
• Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest
• Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies
• Gather financial information and generate occupancy reports for the general manager
• Handle the front desk budget and order office supplies as needed

Qualifications:

• 1 year of previous experience working in the hospitality industry
• Showcase exceptional multitasking, communication, and management skills
• Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired
• Must possess a high school diploma or equivalent certification (GED)
• Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position

About Company: Find us off I-17, 20 minutes from Phoenix Sky Harbor International Airport and downtown. You’ll be 10 minutes from Arizona State University West and 20 minutes from Grand Canyon University.