Hotel Manager University of Michigan

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

University Unions Overview

University Unions serves the campus through its three historic unions (Michigan Union, Michigan League, Pierpont Commons), academic meeting and dining facility (Palmer Commons), Center for Campus Involvement (over 1,500 student organizations and hundreds of programs), and works in close partnership with Conferences & Event Services and Michigan Dining to provide student-focused and customer-oriented service to the campus community. University Unions directly employs over 80 regular staff and 250 student staff.

University Unions is committed to promoting a diverse, equitable, and inclusive work environment.

Job Summary:

You will manage a 21 room hotel situated in the heard heart of central campus located at the historic Michigan League at the University of Michigan. You can find a complete job description here .

Guest Services Responsibilities

• Lead in operational excellence in all aspects of hospitality management including guest service, room reservations and room blocks, custodial services, safety, and security.
• Provide quality customer service to hotel guests by establishing guest-centered standards; ensure customer satisfaction, stay up-to-date on knowledge of Michigan League, University campus, and the Ann Arbor area, and follow up on guest inquiries or concerns.
• Recruitment, selection, training, and evaluation of 8-12 front desk clerks. Develop clear standards and expectations and implement recognition that results in a, knowledgeable, and guest-oriented staff.
• Ensure the guest rooms are clean, operational, and maintained by coordinating the custodial and maintenance service with Student Life Facilities.
• Develop and implement procedures for the daily operation such as reservation process, check in/out process, financial transactions, room block, special event reservation processes, and deposits.
• Manage revenue, expenses, labor, and administrative costs. Develop the annual operating budget for the Inn.
• Help purchase supplies and furnishings necessary for operating the hotel.
• Process staff payroll and manage payroll expenses.
• Implement cash handling and credit card transactions to ensure it meets all University guidelines and expectations.
• Provide and maintain hotel amenities inventory for hotel guests rooms.
• Coordinate maintenance work requests, coordinate repairs and assist with preventative maintenance scheduling for the hotel operations with Student Life Facilities.
• Train and ensure staff understand safety/security systems and emergency preparedness procedures including serve as an emergency response liaison for the facility.
• Create, monitor, and review a variety of business and financial reports such as sales reports, inventory reports, budget reports.
• Develop promotional and marketing materials for hotel operations.
• Help develop the scope of capital improvement projects for the hotel.

You will report to the Director of the Michigan League and Associate Director of University Unions.

• Bachelor's Degree or equivalent combination of education and experience.
• 1-2+ years' experience working in a guest service-oriented industry.
• Demonstrate experience with fiscal management, personnel management, risk management in a hospitality related field.
• Demonstrate experience in decision-making.
• Flexibility in working hours including evening and weekends.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal opportunity/affirmative action employer.

About University of Michigan - Ann Arbor

A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.

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