Housekeeping Supervisor

Luxe Sunset Boulevard Hotel is a AAA Four Diamond hotel! We are the ONLY AAA Four Diamond hotel in our competitive set and the only one near Brentwood and Bel-Air.
The Luxe Sunset Blvd Hotel is looking to add a Housekeeping Supervisor  to our team. When you join the Luxe family, you are joining a world of possibility! 
A boutique retreat in the heart of Los Angeles, Luxe Sunset Boulevard hotel provides an oasis of elegance and style by welcoming guests to one of the most distinguished addresses in all of California. Luxe Sunset Boulevard Hotel is a stunning property at the crossroads of Brentwood and Bel-Air. Located within minutes of UCLA, the Getty Museum, and the Skirball Cultural Center, our convenient location makes it easy to access the best of LA. Job Position: Housekeeping Supervisor
Department: Housekeeping
Accountable To: Housekeeping Manager
Status: Non-Exempt
Pay Range: $24.00 - $26.00 an hour Primary Objective:
Maximize customer satisfaction by providing neat and clean guest rooms in accordance with the standards of Luxe Sunset Boulevard Hotel through the supervision, direction and coordination of the room attendants. Works closely with Executive Housekeeper to provide hotel guests superior rooms and quality cleaning. Areas of Accountability:

• Meets and exceeds customer and team member expectations by providing excellent service and teamwork.
• Communicates effectively with customers, co-workers, and supervisors.
• Handles difficult situations effectively.
• Supervises Room Attendants.
  • Insures that all rooms have been cleaned by checking Room Attendants worksheets.
  • Supervises the completion of short notice requests for room changes.
  • Inspects all check-out/stayover rooms, ensure they were cleaned to Luxe Sunset Boulevard Hotel’s standards.
  • Keeps record of room check-outs/stayover; submits records to Housekeeping Department daily.
  • Monitors quality of rooms by conducting and documenting inspections of cleaned rooms
• Prepares maintenance work orders in regard to replacement or repair of furniture, fixtures, etc.
  • Insures completion by following through on work orders.
• Checks the status of rooms on an ongoing basis and notifies Room Attendants of any changes.
• Coordinates cleaning of guest rooms for proper prioritization based on guest requests, VIP rooms, Checkout rooms, expected checkout rooms, etc.
• Provide excellent service consistent with the property’s core service standards and brand attributes.
• Provide a clean, well-maintained hotel by supervising the Laundry and Housekeeping operation.
• Supervise the daily activities of all Housekeeping staff.
• Proactively greet, interact, and assist staff in a professional manner to foster and promote a cooperative and harmonious work environment.
• Monitor the responses of customer comment cards, identifying problem areas and formulate solutions.
• Coordinate availability of rooms with Front Office Managers.
• Communicate effectively with customers, co-workers, and supervisors.
• Ability to handle difficult situations/guest complaints effectively and efficiently.
• Ensure all Housekeeping information is disseminated accurately and efficiently.
• Support and follow company policies, legal requirements, and guidelines.
• Maintain confidentiality of department affairs.
• Guest recovery 
• Supervise employees to ensure they are alert to all their duties and adhere to the company’s policies and procedures regarding safety, health and welfare of both the guests and property.
• Instruct new hires on the expectations and responsibilities for each role.
• Work closely with supervisory and managerial staff to develop overall skills and growth.
• Take ownership of all requests and complaints; resolve issues immediately and follow up to ensure guest’s satisfaction.
• Proficiency of all Hotel information.
• Identify and report defects throughout the property; notify staff immediately of any hazards or unsafe conditions.
• Daily inspections and Preventative measurements and more.
• Oversee inventory, purchasing, disbursement, and cost control for all linens, cleaning supplies, customer room amenities, restroom supplies, laundry supplies, machines, and equipment.
• Meet and exceed customer expectations by ensuring department provides excellent service and teamwork.
• Schedule is based on business needs, no set schedules.
• Projects, cleaning rooms, inventory, orders and engagement activations.
• Manage and coordinate meal breaks to ensure sufficient coverage is always maintained.
• Check arrivals list against correspondence and ensure all information and documents are accurate.
• Ensure MOD Report and shift checklists are up-to-date and finalized before the end of shift.
• Coordinates housekeeping work with related departments such as Front Desk, Engineering, and Banquet Services.
• Checks floor linen closets daily for cleanliness, adequate supplies and linen.
  • Assures carts are properly stored and vacuum cleaners are emptied at the end of the day.
  • Turns in articles left in rooms to Housekeeping office for “Lost and Found” processing.
  • Assist in monthly inventory of all linen.
  • Ensures safety by assuring that all linen closets are kept locked at all times.
• Keeps supervisor fully informed of all problems or matters of significance.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• KYC training and implementation.
• Proficiency in knowledge of all room types, room positions, current rates, and all facilities and services within the hotel.
• File all paperwork within established guideline.
• Maintain work area and guest areas in a neat and tidy manner.
• Ability to show different room types and meeting rooms with extensive knowledge of each venue.
• Utilize leadership skills and motivational techniques in order to maximize employee productivity and satisfaction of team members.
• Personally inspect all VIP rooms.
• Confirm all special requests are completed prior to guest arrival.
• Maintain a favorable working relationship with all other company employees to foster and promote harmonious working environment.
• Keeps supervisor fully informed of all problems or matters of significance.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working environment.
• Adheres to company policies and procedures.
  • Attends work as scheduled.
  • Follows hotel’s dress and grooming standards.
  • Minimizes safety hazards by following all safety rules and procedures.
• At all times, projects a favorable image of Luxe Sunset Boulevard Hotel to the public.

Minimum and Physical Requirements:

• Ability to push / pull 60 pounds regularly
• Lifting/Carrying: Average weight 60lbs constantly
• 1 year janitorial, housekeeping or related experience
• Reliable transportation
• Scheduling flexibility 
• Standing/Walking: Constantly. Standing/walking the majority of scheduled shift
• Kneeling/Crawling: Occasionally when completing tasks throughout the hotel
• Reaching: Constantly

Benefits:

• Medical, Dental, Vision and Life Insurance
• FSA Medical
• Cellphone Reimbursement
• Short Term Disability and Long-Term Disability
• 401(K) Plan – Up to 6% Match
• Vacation and Sick Leave
• Employee Dry Cleaning
• Employee Meal and Parking

Luxe Hotels is proud to be an Equal Opportunity Employer.
About Luxe Hotels:
The Luxe independent hotel group is a privately held company headquartered in Los Angeles, California. "Luxe" is an experience built around ideals of timeless hospitality, innovative services, and unexpected solutions. Luxe hotels are like home, only better. At Luxe, we go beyond service and strive to relate to our guests. Everyone entering our hotel brings something new and different – a unique journey and experience. Our job is to recognize and respect that journey in every interaction. Every person truly is an entire world!
With this in mind, we seek employees who share our values and desire to deliver a gracious guest experience with sincere commitment. We accomplish this by making our guests feel cared for and known when they stay or dine with us. Their preferences are considered; their expectations are constantly exceeded, but meeting their needs is only the beginning of what we do to make them feel like they belong.