Houseperson

About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! Location Description: Born of Midwestern charm and modern design, The Bradley invites you to experience the best of Fort Wayne, Indiana. Our property is a true reflection of the city, channeling the genuine spirit of community, industry, and creativity that abounds beyond its own walls. This is our city and our people. Overview:

The Bradley is looking for a dedicated, hard-working Houseperson who will be responsible for assisting room attendants and responding to guest calls.

PRIMARY PURPOSE OF THE POSITION: House Attendants’ primary responsibility is to maintain the cleanliness and appearance of the hotel including public areas, guest rooms and laundry. The House Attendant supports the Housekeeping department. They deliver requested guest items to rooms including toiletries and extra beds. They also specialize in some of the deep cleaning duties including shampooing and spotting carpet and fabric. They maintain the cleanliness of all assigned areas, to include the provide customers with quality service in a timely and friendly manner.

 

ESSENTIAL FUNCTIONS: (This list of essential functions is not exhaustive and may be supplemented and changed as necessary.)

 

• Clean and maintain the back-of-the-house area, including the employee break room, the changing rooms, the hotel laundry room, the compactor area, and the employee restrooms.
• Clean and maintain the cleanliness and appearance of specified hotel areas to include lobby, hallways, public restrooms, and guest and public areas in and around the hotel including sidewalks.
• Clean and maintain supplies, tools, equipment, instruments, and storage areas to ensure compliance to safety regulations. Report needed repairs of equipment or any maintenance deficiency to maintenance or housekeeping supervisor.
• Deep cleaning of assigned areas of the hotel including the shampooing of rooms and public areas, glass panels, hotel light fixtures, and guest elevators (including elevator tracks).
• Approach all encounters with guests and employees in a friendly, helpful, courteous and service-oriented manner.
• Attend to guest requests, inquiries and complaints and refer unresolved issues to supervisor or Manager of Duty in a timely manner.
• Check and replenish required supplies and cleaning tools.
• Respect the privacy and maintain confidentiality of guest information.
• Respond to Room Attendant’s needs by delivering blankets, pillows, etc.
• Return lost items found in guest rooms, hallways, the heart of the house and front of the house to the Housekeeping department as a “lost and found” item with the date, where it was found, description of the item, and finder’s name.
• Sort and deliver linen.
• Other duties as assigned by supervisor.

OTHER FUNCTIONS:

• Perform work duties in accordance with Company safety and security policies and procedures, as well as in accordance with posted OSHA, HazCom, and Bloodborne Pathogen regulations, and other applicable state and local and federal regulations.
• Report out-of-the ordinary issues and unsafe conditions immediately.
• Ensure that services are coordinated to provide the best in guest satisfaction by maintaining contact via telephone with the other departments such as Front Desk, Housekeeping, Bell and Valet.

 

Qualifications:

QUALIFICATION REQUIREMENTS: The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.  

• Ability to handle sensitive, confidential information discreetly and professionally
• Ability to work independently with limited support
• Good verbal and written communication skills
• Strong detail orientation, ability to set priorities, multi-task and meet deadlines
• Excellent time management skills and strong organizational skills
• Proven ability to work effectively in an unstructured, fast-paced and constantly changing environment  

EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED) preferred; or one to three months related experience and/or training; or equivalent combination of education and experience.  

• Previous experience in a 4 to 5 star hotel (and the quality and services expectations associated therewith) preferred.