Learning & Development Coordinator

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

The Joseph Hotel - Nashville

The Learning & Development Coordinator is responsible for coordinating and facilitating training throughout the property.

You will work with the People and Culture leaders to prepare and deliver training in regulatory topics, hospitality education, leadership development, and more! You will conduct guided trainings in collaboration with the People and Culture manager, provide administrative support to the People and Culture team, and support in various other areas when needed. You will track licenses and certifications required for the associates in the hotel and ensure we meet Marriott brand standard expectations. You will maintain and update SOPs at the property level as needed. Daily trainings in each department will be expected using engaging methods such as role play, classroom training, fun refreshers, and other strategic training methods.

• Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Conduct training courses in collaboration with all departments.
• Assist with creation of SOP’s to be rolled out to each department.
• Learn Forbes standards, to then facilitate to the team
• At least 2 years of progressive training experience.
• Must be proficient in Windows, Company approved spreadsheets and word processing.
• Must have hotel/restaurant experience in a luxury and/or fine dining setting.