Passenger Service Agent - with Great Benefits

We are searching for a brilliant Passenger Service Agent to join our incredible team at dnata in East Boston, MA.
Growing your career as a Full Time Passenger Service Agent is an awesome opportunity to develop relevant skills.
If you are strong in communication, planning and have the right mindset for the job, then apply for the position of Passenger Service Agent at dnata today!

  dnata is hiring Passenger Service Agents at Boston Logan Airport!

Serving our Japan Airlines Passenger Service operation and representing their Best-in Class customer service team

Pay Rate $18.00-$19.00/hr. (Japanese speaking a plus)

 

Open interviews every Tuesday and Wednesday from 9:30am-5:30pm

 

Address: 175 William F McClellan Hwy Suite #2, E. Boston MA 02128 (Gray building next door to the Marriott, Please use Maverick Mill Entrance)

 

Please bring the following documents with you for on-the-spot hiring:

• Valid ID
• Social Security Card
• Passport, or Birth Certificate

* Weekly pay, 401K, paid time off, paid training and company uniforms *

 

We are “Reconnecting a Better World” through our best-in-class team of dedicated, passionate, and highly trained aviation professionals. We have been awarded “Ground Handler of the Year” for seven consecutive years and are committed to our Vision of being the world’s most admired air services provider. Led from our Global Headquarters in Dubai and with international and domestic operations spanning six continents, our Mission is to deliver the promises our customers make. If you’re looking for a highly rewarding career in aviation services, you’re looking for dnata!

 

dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 129 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.

As a dnata Passenger Service Agent, you have an essential role of handling administrative procedures for international passengers before and after a flight, including but not limited to:

• Electronic check-in of passengers for international travel
• Verification of documents for international and domestic flights
• Assign passenger seats
• Ensure correct boarding passes are provided to each passenger for the assigned flight
• Verify ticket and seat reservations
• Match manifest to on-board count
• Announce arrivals and departures as necessary
• Provide information to passengers/customers as requested
• Connect/disconnect Jetway/stairs as necessary
• Assist with baggage tagging and baggage claim reports
• Maintain current knowledge of all flight times during designated shift
• Maintain liaison with Airlines, Customer Service Representatives and Ground Handlers
• Performing other duties as assigned

 

• Possess and maintain a valid state driver's license and other FAA/Airport required identification/seals or authorizations
• Possess a high school diploma or GED equivalent
• Excellent communication and interpersonal skills
• Possess basic computer literacy
• Ability to stand, bend, stoop, and walk for extended periods of time
• Push, pull, lift, and load up to 70 pounds
• Exceptional customer service skills

 

 

Diversity Matters

dnata US is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

 

Benefits of working as a Passenger Service Agent in East Boston, MA:

● Company offers great benefits
● Company offers career progression opportunities
● Competitive salary