Rooms Division Manager

The growth and success of our company is driven by the participation, commitment, and performance of our team members. Achieving high levels of Client, Guest and Employee Satisfaction is a challenging task requiring qualified and enthusiastic people in a wide variety of positions. We seek qualified candidates who share our vision, values, and desire for achieving excellence. We are currently hiring professionals seeking to advance their Hospitality Careers! The Olympia Companies is looking for qualified and enthusiastic candidates to join our team! The Rooms Division Manager oversees the safe and efficient operation of the front desk and housekeeping departments, maximizes profitability, creating continuity and ensures high levels of guest satisfaction are achieved. This position provides training, support and resources to the front desk staff and the Executive Housekeeper. Benefits: Olympia Hospitality’s comprehensive benefits package reflects our commitment to the well-being and security of our team members.

• We provide health, dental, and vision insurance, ensuring access to essential medical services.
• Our 401K program includes a matching component, assisting employees in planning for their future retirement.
• Flexible Spending Accounts (FSAs) for medical and childcare expenses offer tax-saving opportunities.
• Team members also enjoy seven paid holidays annually, fostering work-life balance.
• Additionally, we offer employer-paid life insurance, along with options for dependent and employee-paid life insurance coverage.
• Short-term and long-term disability benefits further safeguard employees against unexpected financial challenges, providing peace of mind and support during difficult times.
• Our paid time off benefit provides flexibility to take time off for vacation, personal needs, or illness while still receiving their regular pay.
• Additional benefits may be available based on the individual hotel that is hiring.

Responsibilities

• Oversee Daily Operations
• Manage and coordinate the activities of the front office, housekeeping, and guest services departments.
• Ensure seamless and efficient check-in/check-out processes.
• Monitor room inventory and ensure optimal room allocation.
• Guest Satisfaction
• Address and resolve guest complaints and issues promptly and effectively.
• Ensure high standards of customer service are maintained.
• Conduct regular inspections of guest rooms and public areas to ensure cleanliness and maintenance.
• Staff Management
• Recruit, train, and supervise staff in the front office, housekeeping, and guest services departments.
• Schedule staff shifts and ensure adequate staffing levels.
• Conduct performance evaluations and provide feedback and coaching to staff.

Core Skills

• Leadership – ability to effectively motivate, mentor, coach & counsel others to perform well (including appropriate documentation)
• Customer Service – deliver hospitable service that is attentive, friendly, efficient and courteous; demonstrate patience, tact and diplomacy
• People Skills – ability to collaborate, create rapport, and work effectively with others
• Communication Skills – ability to effectively listen & communicate professionally, both verbally and in writing
• Problem-Solving & Analytical Skills – ability to identify the issue, collect and analyze information to understand the problem and effectively resolve. Identify, recommend, and implement best practices
• Judgment & Discretion – appropriately handle confidential and sensitive information
• Organizational & Time Management Skills – ability to appropriately schedule time to meet job demands, multi-task, prioritize, follow through, and work efficiently with limited supervision
• Aptitude & Adaptability – ability to learn quickly and adapt to changing priorities and business needs
• Composure – ability to maintain composure and work under pressure, managing stress to meet business demands. (Calmly handle all customer and employee interactions & issues)
• Attention to Detail – ability to follow instructions and achieve thoroughness and accuracy when accomplishing tasks
• Computer skills/ Technical Aptitude – proficiency in computer technology, i.e. e-mail, MS Word, Excel, & other hotel related systems. Utilize technology to enhance organizational efficiency
• Training – ability to share knowledge and act as a resource in teaching others to perform tasks efficiently and safely

Technical Skills

• Aptitude with numbers/money handling
• Keyboarding and aptitude for supporting work with i.e. reservation system, internet, e-mail, and other hotel related software
• Possess functional knowledge of guest room features such as: Showers, HVAC units, thermostats, fireplace and windows (where applicable), etc.
• Possess knowledge of basic computer/printer/photocopier/fax/phone technical troubleshooting techniques
• Possess knowledge of appropriate and safe selection and use of cleaning equipment and chemicals for variety of purposes
• Knowledge of Brand/hotel standards
• Bilingual in Spanish is a plus
• Previous hotel experience in at least 1, if not both departments in a supervisory position is preferred.

Experience / Education * 5 plus years of guest services experience required (preferably in a hotel environment); management or previous supervisory experience required; Housekeeping experience preferred; inventory management experience helpful; Bilingual in Spanish is a plus; Associates Degree and/or equivalent work experience The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.