Senior AV Technician

Overview :

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a global operator franchisor and licensor of hotel residential and timeshare properties. The company is primarily focused on management franchising and licensing of its lodging properties. It also occasionally develops acquires or renovates hotel and residential properties directly and through partnerships joint ventures and other business structures with third parties.

Position: Senior AV Technician

Location: Bethesda MD 20814

Duration: 3 Months

Job Type: Contract

Work Type: Onsite

Job Description:

• Responsible for all aspects of audiovisual collaboration conference room meeting scheduling event setup and support at client Headquarters in downtown Bethesda Maryland.

• The Senior Technician will collaborate with endusers support team members and IT engineers to work across the organization and drive solutions while ensuring high quality customer service.

• Provide troubleshooting and escalation support for all collaboration and Audio / Visual technology.

CANDIDATE PROFILE

Education and Experience

Required:

• Bachelors degree or equivalent work experience education training or certifications

• 5 years in Information Technology that includes experience in the following:

• Supporting Office 365 and other collaboration environments

• Administration and management of Microsoft Teams and other conferencing platforms such as Zoom or Webex

• A/V systems knowledge and support (i.e. Poly Crestron) with experience managing live events (i.e. live productions live sound/camera etc.)

• Deploying configuring and troubleshooting Windows OS Mac OS and iOS

• Customerfacing support in a professional environment preferably supporting executivelevel customers in highpressure situations

Other Experience Skills and Attributes

• Advanced knowledge of collaboration tools such as Teams Webex and Zoom

• Advanced audio/visual systems & support knowledge (i.e. live production experience audio engineering etc.

• Ability to work effectively with executivelevel customers in highpressure situations

• Office365 certifications (i.e. Teams Certified)

• Excellent communication skills and problemsolving ability.

• Ability to work independently and with others.

• Proven ability to effectively prioritize and execute tasks in a highpressure environment.

• Familiarity with corporate domain environments and general networking troubleshooting

• Excellent customer service and interpersonal skills

• Ability to remain calm under pressure

• Positive professional image

CORE WORK ACTIVITIES

• Manage and troubleshoot issues in conference rooms and large event spaces (i.e. companywide meetings etc.) at client Internationals Global Headquarters

• Work with internal L3 engineering teams and outside vendors as needed to troubleshoot and resolve complex issues

• Assist customers with live events meetings etc. from inception to final production

• Work with the team to create runbooks and standard operating procedures for all meetings events and scheduling procedures

• Provide ondemand training to customers and internal stakeholders

• Adhere to established quality control and security protocols

• Maintain a positive professional attitude while upholding strict confidentiality at all times

• Build leverage and maintain effective relationships across the organization

• Multitask and prioritize daily tasks in accordance with business priorities and executive availability requirements

• Utilize ServiceNow to track and manage problems and incidents

• Maintain ownership of customer problems until a mutually satisfactory resolution is obtained

TekWissen Group is an equal opportunity Employer supporting workforce diversity.