Bilingual Intake and Resource Support Staff

Salary $42,000 year

Scope of Position
Assist customers with intake and resource center activities

Essential Functions

• Keep program participants on task in job search activities
• Answer questions in a computer lab setting
• Assist with the navigation of online job boards and online application processes
• Provide guidance in navigating state systems related to Unemployment Compensation (BenMod & ID.Me)
• Assist in PA CareerLink® registration and enrollment
• Assist visitors with the completion of the Digital Intake Form
• Input data retrieved from completed paper copies of the Digital Intake Form into CWDS
• Ensure bulletin boards, brochures, flyers and documents intended for public distribution are current
• Demonstrate an awareness and commitment to the balance of individual and group needs in a computer lab setting
• Inform jobseekers of services available in partnership with PA CareerLink® or other community resources
• Support efforts to facilitate the one-stop center’s orientation sessions
• Other opportunities as available

Education and Experience Required

• Must have experience in a team-oriented environment
• Able to interact with a wide variety of individuals and demonstrate a positive professional attitude
• Demonstrated telephone, computer, and written communication skills
• Must be proficient in Microsoft Office suite products
• Ability to maintain flexibility as needs of the contract require
• Bilingual in Spanish