- Applies advanced and demonstrated knowledge of a wide range of policies and procedures for the area.
- Integrates understanding of departmental issues and how related areas interact to achieve results.
- Keeps abreast of external industry trends and latest advances.
- Utilizes best practice processes around work assignments, project management, and quality of output while maximizing overall team performance.
- Develops an understanding of internal operations and how related functional areas interact to achieve results.
- Improves efficiency, quality and service of ongoing work.
- Successfully and efficiently dealing with client queries, with strong command in language
- Excellent customer service skills including the ability to tailor your approach provided depending on the specific client
- Manage and maintain End to End Process flow
- Applies research, information gathering and analytical skills to complex activities and issues.
- Selects appropriate alternatives from identified options.
- Collects customer needs and translates to appropriate solutions.
- Assesses accuracy of detailed information
- Tracks, maintains and produces regular and ad hoc reports.
- Completes complex tasks in a creative way requiring considerable independent judgment and a high degree of initiative.
- Regularly makes recommendations for policy or process improvement for work group.
- May contribute to financial and resource planning of the team.
- review the company's systems and analyse risk
- perform tests to check financial information and systems
- Leads team in the achievement of project milestones and department objectives.
- Acts in a team lead capacity overseeing the day-to-day activities of a group of employees.
- Coaches, motivates and guides team members.
- Delegates work to team members.
- Significant portion of time still spent on performing work of the team.
- Regularly reviews the work of other team members.
- Identifies opportunities for improvement; recommends possible training opportunities.
- Provides input into goal setting and provides performance feedback; however, does not conduct performance reviews or responsible for direct supervision.
- Ensures team is meeting or exceeding contractual and service level obligations to customers.
- Adapts team priorities to respond to customer and business partner needs.
- Allocating resources and maintaining cost efficiency.
- maintain accounting records and prepare accounts and management information for small businesses (accountancy)
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