Care Coordinator

POSITION DUTIES AND QUALIFICATIONS

SUMMARY OF DUTIES:  

The Community Safety, Health & Wellness Care Coordinators provide follow-up to non-emergency 911 calls and referrals from City of Tucson departments to support residents in accessing the appropriate social service agency within the community, reducing barriers to their ability to seek out necessary supports and preventing future crises. Care Coordinators act as a social worker/case manager to facilitate the individual or household getting and remaining connected to reliable City and community resources. 


This class is supervised by the Community Safety, Health, and Wellness Resource Manager. 

DUTIES AND RESPONSIBILITIES:*  

Position Specific Summary 

The Care Coordinator position at the City of Tucson’s Community Safety, Health & Wellness (CSHW) program within the City Manager's office provides follow-up for non-emergency 911 calls and referrals from City of Tucson departments to assist residents in accessing the appropriate social service agencies within the community, reducing barriers to obtaining necessary support, and preventing future crises. The Care Coordinator acts as a social worker/case manager to facilitate individuals or households in getting and staying connected to reliable community-based resources. 


Work is performed under the supervision of the Community Safety, Health & Wellness Resource Manager. This position does not supervise. 

Duties and Responsibilities  

Case Management (45%) - Essential 
Provides case management through identifying and coordinating appropriate community resources to meet client's needs, including social services and community-based support. Applies case management and crisis intervention best practices as alternative solutions to the 911 system to address and prevent current or future crises. Manages caseloads of clients with various and dynamic needs such as aging, homelessness, behavioral health, and substance misuse, among others. Follows-up with clients until needs are successfully met and the individual or household is stable.

Referral Response and Client Intakes (25%) - Essential 
Responds and processes referrals from various City of Tucson Departments and the public including City residents, businesses, churches and social service agencies. Processes client intakes by meeting with clients on the phone or in their home to gather basic information including but not limited to perceived needs, income, existing case worker information and current social, mental, physical or economic supportive services. Collects case data and maintains accurate records, ensuring operational efficiency by entering data on a timely, complete, and accurate basis.

Record Maintenance (10%) - Essential 
Maintains up-to-date records of all referrals, intakes and case management activities in the program’s digital database and other platforms as needed, including information about clients and interactions with them, ensuring that data entry is completed by the end of each work week.

Collaboration and Teamwork (10%) - Essential 
Collaborates with CSHW Program management, City of Tucson community partners, and other social service providers in coordination of and service to the Community Safety, Health & Wellness program operations. Participates in neighborhood meetings, public meetings, public forums and team meetings as needed.

Training and Development (5%) - Non-Essential 
Attends trainings and participates in continuous quality improvement of the program relating to program operating procedures, behavioral health, social services including housing, job development skills, and other City of Tucson staff requirements.

Other Duties (5%) - Non-Essential 
Performs all other duties and tasks as assigned.

Working Conditions  

The position involves indoor and outdoor work with some exposure to physical, ergonomic, or emotional hazardous environment. 

* All duties, responsibilities, and percentage of time listed are subject to change.

MINIMUM REQUIRED QUALIFICATIONS:  

Education:
Bachelor's degree 

Work Experience:
Two (2) years of volunteer or professional experience in community and social services

Any combination of relevant education and experience may be substituted on a year-for-year basis.

Skills:

Certifications:
Valid and Unrestricted Class D - Driver - Arizona Motor Vehicle Department

PREFERRED QUALIFICATIONS:  

Fluency in Spanish, Arabic or French
Peer Support Specialist or Behavioral Health Technician Certification

ADDITIONAL POSITION INFORMATION: 

Position Title:
Care Coordinator 

Department Name:
City Manager 

Department Link:

 

FTE%:
100 

FLSA:
Non-Exempt 

Position Type:
Appointed

POSTING INFORMATION 

Posting Close Date: 

Applicants must submit their completed application by 06-03-2024 at 11:59 p.m. MST

APPLICATION INSTRUCTIONS

Please see the special application instructions below and follow the directions for applying to this position.

Special Instructions:

Please include a cover letter with your resume. The current work schedule for the Care Coordinator position is from 8 am to 6:30 pm, Wednesday through Saturday. Although there may be changes to the specific days in the future, the schedule will remain a 4/10 schedule.

Background Check: This position has been designated to require a criminal background check. 

CITY OF TUCSON IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER and does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status. If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD). Click for more information from ACRD about employment discrimination and how to file a complaint with ACRD  

The City of Tucson employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services. 

The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at or .