Commuter Rail Train Dispatcher

Job Summary

Supervises continuous daily operation of UTA's Commuter Rail System, integrating system support services of Rail Service with other UTA departments into a unified transportation product. Directs and coordinates safe and efficient movement of railroad traffic within a specified territory from a central and/or regional location, being particularly sensitive to arriving at work on time, in position, and responsive on the radio while on duty. Facilitates maximum utilization of maintenance resources by optimizing time available for inspection, repair, and capital improvement of railroad track infrastructure and signals. Works with Vehicle Maintenance and Maintenance of Way Supervisors to rectify vehicle, track, and signaling issues.

Supports Rail Service Operations to meet the goal of a safe, reliable, and friendly system. Aids Commuter Rail Operations Supervisors with training as needed to ensure that a good transportation value is received. Fosters a climate of communication, cooperation, and respect. Maintains detailed and accurate records of train movements, logs, and schedules. Uses radios, telephones, and sophisticated computer systems to monitor assigned trains. Assists in Train Operator Efficiency tests in accordance with department 217 testing plan. Manages resources in a safe and efficient manner. Ensures safety of crews while meeting operational and financial targets outlined by the business unity. Represents department in meetings with outside agencies, being self-motivated, reliable, and proactive. Does not have any direct report employees but oversees employees on duty during the shift.

Minimum Qualifications

EDUCATION/TRAINING Associate's degree in Business Management or a related field, or equivalent experience. (Equivalency: may substitute one year of business-related work experience for one year of required college education. For example, if the applicant has no college education, he or she may substitute 2 years of business-related work experience for the two years of college education.) Must pass a pre-qualification exam. EXPERIENCE

• Four years of leadership experience which may include supervision, operating instructor, union position, or other relevant supervisory experience.
• Good previous job performance. (In evaluating previous job performance, the following will be considered: missouts, non-FMLA protected unscheduled absences, and formal disciplinary actions.)
• Three years customer service experience solving problems and giving direction.
• Two years of work experience in the Transit industry preferred.
• One year of work experience in a dispatch/control position preferred.
• Familiarity with rail transit preferred.
• Must have a valid Utah driver's license.
• Able to obtain and maintain a Department of Transportation (DOT) medical card.
• Must be a safe driver with no more than 2 moving violations in the past 3 years.
• Have no convictions for driving under the influence of alcohol, any drug, or the combined influence of any alcohol or any drug within the last 10 years.

KNOWLEDGE:

• Must have strong knowledge of all commuter rail required training, procedures, methods and core competencies including FRA and GCOR requirements.
• Knowledge of radio system with GCOR procedures and protocols.

SKILLS:

• Typing 35 wpm net
• Leadership
• Conflict Resolution
• Organization, Time Management, and Self-Management
• Interpersonal Relationships
• Multi-tasking with a high degree of detail orientation

ABILITIES:

• Pass basic level skills test in Word and Excel
• Pass basic grammar skills test.
• Perform physical requirements of the job including floor to waist lifting up to 25 lbs., reaching/lifting overhead up to 10 lbs., infrequent climbing into and out of Rail Service vehicles, and prolonged periods of sitting and standing.
• Qualify as a UTA Commuter Rail Train Dispatcher through the UTA FrontRunner Training Team, including Annual GCOR Rules Exams and random Dispatcher Efficiency Tests while maintaining minimum qualifications.
• Prioritize competing demands.
• Communicate clearly and concisely, both verbally and in writing.
• Interpret and accurately communicate UTA's Policies and Procedures.
• Train others in specialized area.
• Work any scheduled shift within a 24/7/365 rotation to ensure continuous operation of the FrontRunner Control Center.
• Communicate with personnel using sensitivity, diplomacy, and tactfulness - particularly under stressful conditions, both internally and externally.
• Problem solve and demonstrate emotional control in crisis situations, using tact and diplomacy.
• Maintaining confidential and sensitive information.
• Work in a fast-paced, team environment.

- OR -

An equivalent combination of relevant education and experience.

[UTA reserves the right to determine the equivalencies of education and experience.]

This job requires regular and predictable attendance. Pay Rate: $33.894 per hour

Close Date: March 18th, 2024 by 05:59 pm