Computer Support Specialist I, Temporary

Job summary
Provide assistance to users of computing and telecommunications equipment Answer inquiries regarding administrative applications, equipment problems, and software usage Collaborate with technical support team for troubleshooting
Job seniority: entry level
Responsibilities
• Diagnose and resolve technical problems promptly and efficiently • Install, configure, and maintain computer systems and software applications • Perform routine maintenance and updates on computer systems • Configure new hardware and software • Educate and train end-users on basic computer operations • Maintain records of technical support activities • Implement and maintain IT policies, procedures, and security measures • Stay current with the latest technology trends and advancements • Perform related duties as required or assigned
Requirements
• Graduation from a standard four-year high school or equivalent (GED) • Relevant certification from a market-ready technical program • Related experience may be substituted for education • Pass background investigations
Key Skills Needed
• Troubleshooting software, hardware, and network issues • Installing and configuring computer systems and software applications • Performing routine maintenance and updates on computer systems • Educating and training end-users • Implementing and maintaining IT policies, procedures, and security measures • Staying current with technology trends and advancements