Number of Applicants
:000+
This job is no longer accepting applications.
Scroll down below to view similar jobs .
Position Summary:
Promotes friendly, courteous, and professional service by analyzing and resolving problems forwarded to the Help Desk; provides escalated support for a broad range of IT services, including management of internal and external technical documentation, and administration of Help Desk related applications; provides supervision, evaluation, and professional development of staff as assigned.
Required Qualifications:
Help Desk Manager III:
All the requirements of Help Desk Manager II plus:
Bachelor’s degree, preferably in computer science or related discipline.
Four years of computer/technical-related experience.
ITIL Foundation certification.
Demonstrated expert level professional and/or technical skills and competencies working independently or with minimal supervision.
Demonstrated initiative in applying comprehensive knowledge and high- level technical skills to resolve advanced and complex issues regarding software, hardware, and infrastructure.
Demonstrated experience administering technology applications and services.
Ability to manage multiple systems and/or technical initiatives at any given time.
Experience working in a service desk, technician, or desktop support role, compiling and analyzing standard service metrics and documenting complex issues in an Information Technology Service Management system. Supervision experience.
Excels in a changing environment.
Familiarity with one or more of CMU’s enterprise applications, such as Office365, Blackboard Learn, TeamDynamix, etc.
Preferred Qualifications:
Training and/or teaching experience; good instruction skills, both oral and written.
Experience with Windows deployment technologies and workstation management.
Experience with web development tools, web graphics tools, media technologies, HTML, and digitizing content.
Programming and scripting experience.
Project management experience.
Duties & Responsibilities:
Help Desk Manager III:
All the duties of Help Desk Manager I and II, although performed under very minimal to no supervision, plus:
Automates and/or streamlines day-to-day tasks by developing applications and using scripting tools.
Oversees and/or assists with the implementation of technology projects, including preparing project proposals, project statements and project timelines.
Provides the necessary leadership to facilitate metric collection and a data-driven culture.
Directly responsible for system administration of Help Desk applications, including the knowledge base, ITSM application, and other systems.
Sets service goals to improve Help Desk proficiency.
Provides subject matter process and support expertise on a variety of campus services and systems.
Provides input into institutional policy and direction within subject matter expertise.
Integrates dynamic data in to the OIT web presence through scripting and integration technologies.
Develops training content and materials for highly technical Help Desk personnel and helps position them for technical career success.
Supervision Exercised:
None.
Employee Group: Professional & Administrative -SalaryAbout CMU:
Central Michigan University has a more than 125-year legacy of preparing students to become leaders and changemakers in their communities and in their personal and professional lives.We serve nearly 15,500 students on our Mount Pleasant campus, in satellite locations around the state and throughout the country, and through flexible online programs. Many of our approximately 300 undergraduate, master’s, specialist and doctoral programs in the arts, media, business, education, human services, health professions, liberal arts, social sciences, medicine, science and engineering are nationally ranked for excellence.CMU leads the nation in leadership development programming through our Sarah R. Opperman Leadership Institute, and we are proud to be among only 5% of U.S. universities in the top two Carnegie research classifications. Our faculty work with graduate and undergraduate students in areas such as Great Lakes research, medical innovation, engineering technology and more.Central is home to 17 men’s and women’s Division 1 sports including football, basketball, gymnastics, baseball, wrestling and more. Our student-athletes achieve great success in competition and in the classroom, capturing Mid-American Conference championships and maintaining an average cumulative GPA of 3.17.CMU is located in Mount Pleasant, a community that blends the best of small-town living with big-city amenities. It’s part of the culturally varied and vibrant Great Lakes Bay Region that also includes Saginaw, Bay City, Midland and the state’s largest Native American community, centered on the Saginaw Chippewa Isabella Reservation in Mount Pleasant.Area residents enjoy the mix of outdoor activities, cultural events, shopping and dining options, and family attractions. Other major Michigan destinations and attractions — Lansing, Grand Rapids, Detroit, Traverse City, wineries, beaches, golf and ski resorts, and many more — are within easy reach of the city’s central location in Michigan’s Lower Peninsula.CMU employees enjoy access to a nationally recognized wellness program along with health care and benefits that exceed regional, state and national norms.
CMU Leadership Standards:
Please review the Leadership Standards before applying for this position.
Message to Applicants:
Cover letters may be addressed to the Hiring Committee.
To apply, visit https://www.jobs.cmich.edu/postings/40158CMU, an AA/EO institution, strongly and actively strives to increase diversity and provide equal opportunity within its community. CMU does not discriminate against persons based on age, color, disability, ethnicity, familial status, gender, gender expression, gender identity, genetic information, height, marital status, national origin, political persuasion, pregnancy, childbirth or related medical conditions, race, religion, sex, sex‐based stereotypes, sexual orientation, transgender status, veteran status, or weight (see https://www.cmich.edu/offices-departments/OCRIE).
If you wish to see “EEO is the Law” posters, please click here.
CMU does not discriminate on the basis of sex in the education program or activity that it operates, including admission and employment, and is required by Title IX of the Education Amendments of 1972 not to discriminate in such a matter.
Inquiries about the application of Title IX can be made to CMU’s Title IX Coordinator, the US Department of Education’s Assistant Secretary, or both.
CMU’s Title IX Coordinator can be reached at:
Phone:
Office: 103 E. Preston St.
Bovee University Center, suite 306
Mount Pleasant, MI 48858
Email:
Posted by the FREE value-added recruitment advertising agency
jeid-849847ab81b3534d9a4f68fcd1a10a39
To Apply: Please click the "Apply Now" button below.
Jobs at Central Michigan University.
When inquiring or applying for job openings at Central Michigan University, please also reference AcademicCareers.com
Applicants with dual-career considerations can find university jobs such as professor jobs, dean jobs, chair / department head jobs, and other faculty jobs and professional and administrative staff employment opportunities with Central Michigan University and at other institutions of higher education in the region on AcademicCareers.com
To receive email alerts when new jobs at Central Michigan University are posted, please sign up for new job openings at Central Michigan University.
This job is no longer accepting applications.
Scroll down below to view similar jobs .
Share this job with your friends
Share this job with your friends
Copyright © 2024 Grabjobs Pte.Ltd. All Rights Reserved.